INTRODUCTION TO BUSINESS COMMUNICATION B

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51) To help increase your vocabulary, you might want to consult:

1 point

A) a thesaurus

B) the spell checker

C) a blogger

D) a classmate

Clear selection

52) Prefix style has changed in the last few years so that now it is preferred:

1 point

A) to always hyphenate if in doubt

B) not to hyphenate a prefix before a capitalized word

C) not to hyphenate most short and some long words, such as biweekly and micromanager

D) to leave out the hyphen if it will confuse the reader

Clear selection

53) A suffix is added at the end of words. When one syllable words end in y preceded by a vowel:

1 point

A) change the y to i and add the suffix

B) double the y when a suffix is added

C) drop the y when the suffix is added

D) retain the y when the suffix is added

Clear selection

54) Identify the word that is spelled correctly.

1 point

A) accommodate

B) inteligence

C) calandar

D) liesure

Clear selection

55) Being, living:

1 point

A) existance

B) existanse

C) existence

D) excistance

Clear selection

56) Which word is incorrectly spelled?

1 point

A) possible

B) constitutional

C) bureaucratic

D) condenced

Clear selection

57) Find the misspelled word:

1 point

A) facisimily

B) impromptu

C) leadership

D) upheaval

Clear selection

59) A standard abbreviation for a Doctor of Medicine is:

1 point

A) M.D. or MD

B) Doc.

C) Med. Doc.

D) Dktr. of Medicine

Clear selection

60) Which one of the following sentences uses a word incorrectly?

1 point

A) The manager was surprised at the number of complaints.

B) Their planning to complete the report next week.

C) The consultant's advice is to downsize the company.

D) Employees may examine their personnel folders.

Clear selection

61) The names of books should always be:

1 point

A) bold and in italics

B) underlined

C) in italics

D) underlined and in italics

Clear selection

62) How many of the following words are misspelled?
personal, personel, personality

1 point

Option 1

A) 2 words

B) 0 words

C) 3 words

D) 1 word

Clear selection

63) How many of the following words are misspelled?
beginning, condolances, desicions

1 point

Option 1

A) 0 words

B) 2 words

C) 3 words

D) 1 word

Clear selection

64) How many of the following words are misspelled?
comittee, achievement, rhythm

1 point

Option 1

A) 3 words

B) 1 word

C) 0 words

D) 2 words

Clear selection

65) How many of the following words are misspelled?
recommend, efficient, performance

1 point

A) 3 words

B) 0 words

C) 1 word

D) 2 words

Clear selection

66) How many of the following words are misspelled?
incredable, indeterminable, inflamable

1 point

A) 2 words

B) 1 word

C) 3 words

D) 0 words

Clear selection

67) Which sentence is incorrectly punctuated?

1 point

A) The children's favorite fruits are watermelons and peaches.

B) Lisa and Don's wedding was beautiful!

C) Do'nt forget to focus on your handwriting

your ns look like ms.

D) Mr. Lopez's plan is to become a homeowner within the next year.

Clear selection

68) Which of the following sentences is punctuated correctly?

1 point

A) Darla's and Brian's dogs leash was tossed on the counter.

B) Darla's and Brian's dog's leash was tossed on the counter.

C) Darla and Brian's dog's leash was tossed on the counter.

D) Darlas and Brians dog's leash was tossed on the counter.

Clear selection

69) How many errors are in the following line?
All of them—Tommy, Jane, Sammy and Troy—did well on the test.

1 point

A) 1 error

B) 2 errors

C) 0 errors

D) 3 errors

Clear selection

70) How many errors are in the following line?
Somebody has lost her purse.

1 point

A) 3 errors

B) 1 error

C) 2 errors

D) 0 errors

Clear selection

71) Which one of the following is not an effective attitude when revising and proofreading documents?

1 point

A) Proofreading and revising documents is essential to good writing.

B) The perspective of the audience is not as important as the writer's viewpoint.

C) Spell check cannot catch all errors.

D) Other people can often make suggestions for improving one's writing.

Clear selection

72) What punctuation should be inserted after the word “information” in the following statement? The Web can help you find fascinating information but it also can help you waste vast amounts of time.

1 point

A) colon

B) semicolon

C) comma

D) hyphen

Clear selection

73) Pick the sentence that creates the most negative feeling.

1 point

A) The carpet is stained.

B) The carpet is dirty.

C) The carpet needs cleaning.

D) The carpet is filthy.

Clear selection

74) A common error in word usage is to:

1 point

A) write correct sentences

B) use an electronic dictionary to check pronunciation

C) misuse or mispronounce words such as affect or effect

D) look up words in a thesaurus

Clear selection

75) A trait of successful business professionals whether they are top managers, salespeople, or cashiers is empathy. Empathy means

1 point

A) acting interested.

B) swaying others to perform tasks.

C) being sensitive to customers' needs.

D) using correct English.

Clear selection

76) What word below does not mean the same as debonair?

1 point

A) gentle

B) suave

C) urbane

D) refined

Clear selection

77) Which is not recommended when communicating with or about people with disabilities?

1 point

A) Refer to disabled individuals as physically challenged.

B) When describing people without disabilities, use the word typical not normal.

C) Refer to the person first and the disability second.

D) Use appropriate words such as handicap, unfortunate, afflicted, and victim.

Clear selection

78) Which sentence written to a customer in an e-mail is acceptable?

1 point

A) I hope you really have paid this bill as you say.

B) Please send me a copy of your cancelled check in the return envelope.

C) Bills?! Do you have anything done yet???

D) Just send me your CANCELLED check.

Clear selection

79) Specialized, work-related vocabulary is known as:

1 point

A) jargon

B) technie talk

C) technical words

D) slang

Clear selection

80) If you use cliches in your business writing, you:

1 point

A) risk having your readers misinterpret the main points you want to convey

B) need short, simple words to convey relevant facts and figures

C) send the message that you can't be bothered with tailoring your words to your readers

D) should balance them with concrete, specific examples

Clear selection

81) I am smarter _____ my brother.

1 point

A) than

B) them

C) thans

D) then

Clear selection

82) We are studying the ______ of Napoleon right now.

1 point

A) reign

B) reigns

C) rain

D) rein

Clear selection

83) Select the correct usage of affect in the sentences below.

1 point

A) The teacher notified me about the affect of the character on my children.

B) Only the president can affect such a dramatic change.

C) It had several adverse side affects.

D) The drug did not affect the disease.

Clear selection

84) What should you use to help with finding the proper pronunciation of a word?

1 point

A) CD-ROM

B) office supplies store

C) classmate or friend for help

D) dictionary

Clear selection

85) Which sentence contains an example of poor enunciation?

1 point

A) The human resource manager has scheduled two interviews today for the position of sales associate.

B) Winter months are so dreary, gray, and damp with snow and rain.

C) Statistics clearly show our sales strategy is working.

D) I'm so frustrated. I keep gettin' put on hold when I call ABC Computers.

Clear selection

86) Human resources refer to the criteria about discrimination and its groups as:

1 point

A) protected groups

B) discrimination criteria

C) quid pro quo

D) sexual harassment studies

Clear selection

87) When speaking to a small group, what must you keep in mind?

1 point

A) politics is an important consideration

B) office titles are insignificant at a meeting

C) age, gender, and profession are not as important as often thought

D) the company will have workers who will know more or less than you do so you will lose credibility

Clear selection

88) Bias free language:

1 point

A) uses terms that treat people with respect

B) uses either male or female but not both in written correspondence

C) does not affect written or verbal communication

D) is not important in business situations

Clear selection

89) Which one is not considered a presenter skill?

1 point

A) mediation

B) convincing language

C) articulation

D) emphasizing ideas

Clear selection

90) Which one of the following statements is not correct concerning the introduction of a presentation?

1 point

A) The inductive approach is typically used, because the deductive approach would remove the element of suspense for the audience.

B) Attention-getting techniques may include a quotation by an expert, an appropriate joke, or a startling statistic.

C) What you say at the beginning sets the stage for your entire presentation and initiates your rapport with the audience.

D) After presenting the purpose, you preview the major points you will discuss in the order you will discuss them.

Clear selection

91) Jessica, an architect with experience in designing jails for rural areas, is making a presentation to the Nixon County Board of Supervisors to convince them to hire Peterson & Melton Architects to design and manage the building of their 200-bed jail in rural Alabama. What would be an effective closing to her presentation?

1 point

A) Hire Peterson & Melton to design and oversee construction for the Nixon County jail because we have designed 20 others jails in the rural South with similar design issues. We can make our experience work for you.

B) Thank you for your time.

C) Let Peterson & Melton design your jail, and we will do the best job we can.

D) Hire Peterson & Melton Architects to design and oversee your jail because you need our experience.

Clear selection

92) Oral communication is:

1 point

A) personal

B) written

C) tactile

D) interactive

Clear selection

93) Paraphrasing a speaker means

1 point

A) summarizing a message in your own words.

B) providing examples and details to amplify the main points.

C) mentally shortening the speaker's main points.

D) silently reviewing key points and details.

Clear selection

94) Cautious listening is different from skimming because in skimming the reader:

1 point

A) finds barriers to listening considerable

B) needs to understand the general concept

C) needs to remember the general and the details

D) needs to concentrate on items of specific interest

Clear selection

95) What is a readability formula?

1 point

A) may show lower ratings based on long sentences and words

B) cannot be used to calculate reading level quickly or accurately

C) are rarely used in reading comprehension

D) calculates the length of sentences in the formula

Clear selection

98) A writer may choose to have the reader work at interpreting what is implied. What is meant by implied?

1 point

A) draw conclusions from facts

B) make sense from what you know

C) choosing the most likely explanation from facts at hand

D) not stated but hinted at

Clear selection

99) Which one of the following is not an advantage of computing the readability of a business document?

1 point

A) to identify needed revisions appropriate to the receiver

B) to adjust the writing level appropriately

C) to assess reading level of the audience

D) to eliminate biased language

Clear selection

100) When an accountant is able to read and understand a balance sheet he is using:

1 point

A) quantitative concepts

B) mathematical reasoning

C) quality mathematics

D) quality comprehension

Clear selection

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