MDP - Level 3 Certification Exam #2

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Complete this certification test once you've completed your MDP booklet and the required workshops.

Email *

Team Member Name *

Store Number *

Date

YYYY

What are your three goals when it comes to customer experience? Select all that apply. *

1 point

Take great care of your customers in your neighborhood.

Respond to concerns in a timely manner.

Wow them, keep them.

Contact Customer Care.

To do hospitality well, you should first:

1 point

Commit to the systems you already have in place.

Start many new projects at one time to enhance the customer experience.

Ask your general manager for advice.

Fully commit to just one aspect and do it really well.

Clear selection

A Profit & Loss Statement show your store’s income across 1 day. *

1 point

True

False

EBITDA stands for: *

0 points

Earnings Before Interest Taxes Depreciation Amortization

Earnings Before Interest Time Deficit and Automation

Equity Building Interest Times Dividend Amount

Every Building In The Domino's Arsenal

Manager #1 has an AWUS of $15,000 and a food cost of $5,000. Manager #2 has an AWUS of$20,000 and a food cost of $6,000. Which Manager has a lower food cost percentage? *

1 point

Manager #1 since their food cost is 10%

Manager #1 since their food cost is 34%

Manager #2 since their food cost is 30%

Manager #2 since their food cost is 33%

If a store has weekly fixed costs of $3,490, and a contribution margin ratio of 18.2%, their breakeven AWUS would be:

1 point

$192

$15,214

$19,176

$16,538

Clear selection

Contribution margin is defined as: *

1 point

The amount of money you have to pay to Domino’s for use of the brand.

The money left over from sales after paying variable costs, before paying fixed costs, and before generating profit.

The amount of money that goes towards fixed costs like rent.

The percentage of sales that you have to contribute to advertising expenses

It would be important to change quantities for items in EFO under these circumstances: (select all that apply) *

1 point

Sporting events schedule

Impending bad weather

No boost weeks are happening

You have to throw out an item

In the EFO tool, the sales projections are broken down per week instead of per day. *

1 point

True

False

The first step in changing store culture around Image, or any other initiative, is to: *

1 point

Set clear expectations

Hold the team accountable

Get your management team on the same page

Communicate it to the entire team

You want to execute a Gap Analysis and are trying to identify a trend in your store. A trend that you might notice could be... *

1 point

Between 5-8pm your load time is averaging .79 minutes higher than the rest of the day for last period

Your last OER was a 3 star

Your PCYA was -6.3% last weekend

You are scheduled to clean your oven tomorrow and know that if don’t clean it the product is going to be impacted for the customers

The 5 steps of Gap Analysis are: *

1 point

Identify an opportunity, determine the gap, find or build tools, gain support, launch and measure.

Focus on generalizations, delegate tasks, sign off upon completion, celebrate wins, follow up.

Gain support, delegate tasks, follow up, identify an opportunity, focus on generalizations.

Narrow the scope, find or build tools, create action plans, celebrate wins, follow up.

If a TM has completed an online quiz which tab can you go into to gather additional information? *

1 point

Training

PulseCare

Customer Care

Marketing/Profitability

Future sales trends are important when deciding who to hire. *

1 point

True

False

_________ is the best predictor of future performance. *

1 point

Attitude

References

Past behavior

Current behavior

What is the STAR response technique that is used in the interviewing process? *

1 point

Stop, Think, Assess, Respond

Situation, Task, Action, Results

Strategy, Training, Analyze, Research

Support, Team, Ask, Review

The first thing you should do when preparing for an interview is to define what success looks like. *

1 point

True

False

What two techniques can you use to help get a STAR response from the candidate you’re interviewing? *

1 point

Interrogate and ask the candidate to repeat what he or she just said.

Interrupt and dig deeper with questions.

Make conclusions and ask the candidate if your conclusion is true.

Let the candidate know their response wasn’t good enough and ask the candidate to try again.

What are some of the benefits to using the ATS (Applicant Tracking System)? Select all that apply. *

1 point

Reduced paper costs

Access to on-the-job training materials

Reduction of legal costs

Identifies potential sales leads

Filters high-performing employees and low-performing employees

Ability to pre-screen candidates

Background check integration

Don’t be too critical of a product plan that comes to you. No complete plan should be turned down if it hits all 5 steps of gap analysis process! *

1 point

True

False

What is customer acquisition? *

1 point

The ability to turn new customer into repeat customers

The ability to capture new customers for your store

The count of non-new customers

A measure of how many times a customer places an order over a certain period of time

What is one sales building activity you can do to help retain customers? *

1 point

Wobble boarding

Customer Call Backs

Upselling

Car Top Signs

What is the first ingredient of a Local Store Marketing plan? *

1 point

Investing in large advertising campaigns

Providing samples to large business owners in the area

Understanding who your consumers and competition are

Goals should always be _____, _____, _____, _____. *

1 point

Realistic, Attainable, Profitable, Compatible

Specific, Maintainable, Accurate, Challenging

Specific, Measurable, Achievable, Compatible

Where is a good place to display the sales goals? *

1 point

In a binder at your desk – it’s confidential information!

On a board for all team members to see

Team work, sales, communication

Coach, Upsell, Budget, Schedule

“One-and-done” adjustments to your store’s service are: *

1 point

small changes that happen once; your goal as a manager should be larger, long-term changes.

small but realistic shifts in your store’s operations; this is the kind of change you should try to make as a manager.

large tasks that you can delegate to your crew members.

Aces in their places means… *

1 point

putting your employees in the spots where they excel, but it’s not always a realistic goal depending on the schedule you get from your GM.

putting your employees in the spots where they excel, and is a vital part of being prepared for a rush.

organizing your store according to Order of Operations best practices so that the store can run as efficiently as possible.

During slow times during a shift, it is best to… *

1 point

cross-train your employees to develop their skills in different stations in the Order of Operations.

give everyone a break—maybe cook up some crew pies.

stand around (but keep an eye out for customers).

clean everything, even if it’s not time to cycle out utensils.

Which of the following is not an important characteristic of a great plan to improve service? *

1 point

The plan is measurable.

The timeline for the plan is realistic.

The plan is complete and specific.

The plan is based on something that has been done before.

Pulse can generate a forecast for you by taking the previous _______________ and averaging them out. *

1 point

8 weeks of sales data

week of sales data

2 weeks of sales data

3 weeks’ actual food usage

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