Serpent & Flame 2022 End of Year Feedback
Hello, Candle Buddies! You all helped make 2022 one of our most successful years to date. We appreciate everything you have done for us and only want to keep getting better. With your feedback from last year, we were able to made some product and website adjustments to help the year run smoothly.  Since January 2023 is our planning month, it's time to ask for your feedback again.

All feedback on this survey will be reviewed and taken into consideration.
Thank you for taking the time to help us improve your experience.

PS: Your email address will only be used if you need us to contact you directly and to be sure we don’t receive spam responses. It will not be used for any other reason.
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How was your overall satisfaction with Serpent & Flame this year? (Select one) *
If you answered Neutral, Bad or Needs Improvement, let us know what we could do in 2023 to change your rating.
How do you usually get your S&F news and updates? *
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What was your favorite part of our social media accounts? *
Is there anything we can do better on social media for you? *
What products did you order the most in 2022? (Check all that apply) *
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Aside from candles, what product lines can't you live without? *
Are there any product lines you would like us to consider in 2023? *
How easy was it to shop at our website? (Please select one) *
Is there anything we could add/change to our website that would make your experience better?
The next few questions are to help us better manage restocks.

Which would you prefer?
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When it comes to what scents we restock, which would you prefer?
Clear selection
For our 13oz candle jars, do you...
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For our largest candle size (13oz), we're looking at ways to get more of them in stock more often.  Which do you prefer?
Clear selection
Aroma Beads may be an item we retire in 2023.  Before we make a decision, we want to know which of the following would make you want to buy them...
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We plan on having at least one preorder event each quarter next year? What preorder themes would you like to see? (Can be fandoms, scent notes, types of items, etc)
What fandoms/books/themes would you like us to consider adding to the shop in 2023? *
In 2022, did you shop more by theme or scent?
Clear selection
If you shop by theme, what themes did you shop for the most?
We are hoping to add more public domain (classic) themes to our website? What would you like for us to consider? (Some examples of public domain works would be Winnie the Pooh, Sherlock Holmes, Agatha Christie books, etc)
In 2023, we plan on having at least 1 live sale event each month.  Which platform do you prefer we host this on?
Clear selection
Is there anything else you'd like to let us know or consider for 2023?
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If yes, what would you like us to know?
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