5. One purpose of your future Internet presence is to be able to collect lots of prospects – also called leads. Many times there is no profit made when you generate your lead the first time – on the contrary, many times it even cost you money. Thus it is a good idea to start to think about HOW you actually want to make a good profit AFTER you generated a lead. Please define the so-called “frontend” and “backend” sales flow. *
EXAMPLE – Home improvement company: frontend sales: we can’t sell our products online since we are in the service/installation industry, but we can send FREE floor samples. backend sales: once we captured a lead, got his contact details and even sent a sample product, we will call him to set an appointment for a free in-home consultation or visit our showroom; once we have contact with the potential customer we will find out what is needed and wanted and will sell him high quality products in our ceilings, flooring and cabinetry niches. Note: you might want to show this flow vertically for a better understanding of the sequence.