Cable Complaint Form - Town of Westport, Massachusetts

JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.

This form is intended to report an unresolved concern to the Town of Westport's Cable Advisory Board. Please provide as much information as possible. Please allow up to 48-hours for an initial response and up to 30-days for updates on any available resolution. The date and time of form submission will automatically be captured and recorded. All information will be held in strict confidence and used only by authorized board members or town employees in resolution of your concern.

If you have not yet reached out to Charter Communications (Spectrum), you should do so before submitting this form.

Email *

Name

Address (Service Location)

Phone

Tell us what service you are having trouble with (Check all that apply).

Cable Television

Internet

Cable Phone Service (VoIP)

Cable Mobile Phone Service (MVNO - Spectrum Mobile)

Tell us the nature of your complaint. (Check all that apply).

Billing / Cost of Service

Channel Lineup / Channels Removed or Changed

Cable TV Reception (e.g. poor picture quality, pixelated image, loss of signal, etc).

Internet Speed/Performance (e.g. interrupted streaming, buffering, loss of service, etc).

Cable Phone Performance (e.g. no dial-tone, voicemail access problems, etc).

Installation Issues (e.g. refused service, poor installation, missed appointments, etc).

Repair Issues (e.g. missed appointment, ineffective repairs, etc).

Other:

Briefly describe your complaint in detail (include dates/times of contact with Charter staff; include names whenever available).

Briefly describe your desired resolution

A copy of your responses will be emailed to the address you provided.

Submit

Clear form

Never submit passwords through Google Forms.

reCAPTCHA

Privacy Terms

This form was created inside of Town of Westport. Report Abuse

Forms