How are we doing?

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How are we doing?

Thank you for taking the time to share your experience with us. We want to know where our team is excelling, and where we have opportunities to make our community experience better. Please answer each question as honestly, and respectfully as possible. We appreciate your thoughtfulness and consideration as we continue to improve our team.

Name:

What was the name of the team member who assisted you?

I was greeted with a welcome. It was warm, kind, and done with a smile. *

I was greeted promptly. *

The employee shared their name (a name tag was worn)
*

The employee addressed me immediately upon arrival. If a delay was experienced due to assisting another community member, only respond affirmatively if it was recognized with a "thank you for being patient". If a line was present, only answer affirmatively if the line was addressed prior to receiving assistance.
*

The team member who helped me made eye contact, and used positive body language. *

The team member who assisted me was dressed in a casual professional manner. The team members appearance was clean and professional. (We have a casual dress policy - no ripped jeans, sweats, logoed clothing). *

The team member who assisted me showed interest in helping me.

The team member who assisted me used appropriate language - no jargon or slang, and was clear in their communication. *

The attitude of the team member who assisted me was positive, and knowledgeable. My questions were answered, and any questions that were not had a follow up resolution. *

The team member who assisted me shared information with me about an upcoming event or program. *

I felt seen, heard, and respected during my interaction. *

The facility was clean, and inviting *

I was invited back and wished well ("have a great weekend" or "thank you for visiting", for example) *

Is there anything else you can share with us about your experience with our team?

Can we contact you to follow up about your experience? *

Yes

Name:

Phone Number:

Email:

Best time of day to connect with you?

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