English Website User Survey

Environmental Protection Administration, Executive Yuan
R.O.C. (Taiwan)
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In order to improve the service provided by the Environmental Protection Administration, Executive Yuan website (https://www.epa.gov.tw/ENG/), this survey focuses on user satisfaction in several aspects, including website usage, available information, ease of reading, and convenience. Please rate your level of satisfaction according to your experience. You are also welcome to share your suggestions and thoughts about the website.

Your input will be used to improve the website’s functions and services. We hope to better meet your needs with its design. Thank you for taking the time to fill out this survey!
Ⅰ. Basic Information
1. What is your age group? *
2. What is your gender? *
3. What is your nationality? *
4. Where is your current place of residence (city, country)? *
5. What is your native language? *
6. What is your highest level of education? *
7. What is your field? *
8. On average, how much time do you spend online every day? *
Ⅱ. User Experience
1. Why did you visit this website? (check all answers that apply) *
Required
2. How did you hear about this website? (check all answers that apply) *
Required
3. How frequently do you use this website? *
4. On average, how much time do you spend on this website? *
5. What kind of device do you most frequently use to browse this website? *
6. What do you do on this website? (check all answers that apply) *
Required
7. Satisfaction *
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How satisfied are you with the information provided on this website?
How satisfied are you with the organization of information on this website?
How satisfied are you with the user interface of this website?
How satisfied are you with your experience operating this website?
How satisfied are you with the loading speed of this website?
How satisfied are you with the frequency of information updates on this website?
Ⅲ. Suggestions for Improvement
1. Please let us know any suggestions you have for improving the information this website provides. *
2. Please let us know any suggestions you have for improving this website’s organization of information. *
3. Please let us know any suggestions you have for improving this website’s user interface. *
4. Please let us know any suggestions you have for improving this website’s operation. *
5. Please let us know any suggestions you have for improving this website’s loading speed. *
6. Please let us know any suggestions you have for improving this website’s update frequency. *
Ⅳ. Reference Website/Resource Recommendation
1. Which government website do you visit the most?
2. Please list any websites you recommend:
3. Please list any suggested resources this website may cite or link to:
4. Please let us know any additional suggestions or thoughts you have for this website:
Ⅴ. Follow-Up Interview Survey
If you would not like to be contacted for an interview, please skip the following section.


In order to better understand your user experience and suggestions, we would like to conduct an interview.

To ensure your rights are protected, please read the following: Here at Environmental Protection Administration, R.O.C. (Taiwan) we take your privacy seriously and will only use your personal information to enhance our service based on your feedback.

If you agree to be interviewed by the administration, please let us know how you would like us to contact you.
1. Mail Address:
2. Email Address:
3. Phone Number:
Online Survey Privacy Statement


This survey is published and managed by Environmental Protection Administration, R.O.C. (Taiwan). Please be aware that we take your concerns about privacy seriously and we make every reasonable effort to respect it. When designing and executing our research, it is our policy to take all necessary steps to ensure that personal information you provide is processed fairly and lawfully.
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