Events Support & QA Specialist
Are you good at solving problems? Are you super detail oriented? Are you energetic, and do you love chess?

This might be the role for you!

ChessKid is looking for a proactive, solutions oriented person who can solve issues, interact with customers and troubleshoot.  

This is a role with a unique schedule! Your regular work schedule will be Wednesday-Sunday.

Your primary responsibilities will be:

*Saturday-Sunday:
-Help support live ChessKid events when they happen! You will become an expert in understanding the most common troubleshooting steps that customers encounter during live tournaments. You will interface directly with customers via chat, diagnose their problems quickly, find a technical solution for them, or creatively offer alternatives.

*Wed-Fri:
-You'll spend these days helping to asynchronously troubleshoot problems for customers related to events. You may also be called upon to help perform administrative functions like setting up accounts and tournament setup.
-You may be asked to help do QA (quality assurance) work where you will test new software features, log any bugs or user interface concerns, prioritize them and then communicate them to our developer team.  

On weekends where no events are scheduled, you can assist with scheduling future events or performing QA and technical support activities.  


Requirements for role:
-1+ year of technical support, customer relations or equivalent experience
-Outstanding English skills with fine attention to detail
-Strong technical aptitude. Ability to pick up new software skills quickly
-Strong communication skills. You will be asked to communicate both in real-time and asynchronously with customers as well as internal ChessKid staff.  
-Outstanding prioritization skills. This is a role where you may be asked to perform multiple tasks in parallel. You should be able to quickly prioritize the most important issues.
-Adaptable.  You must be able to work well under pressure, especially when customers may get impatient
-Some chess knowledge is a bonus, but not required.
-Strong experience with ChessKid is a huge plus
-Experience with project google suite of products, project management tools like Trello, Asana, Jira is a plus
-US time zone strongly preferred


We have MANY positions available across all countries. This opportunity could be full-time, part-time, or negotiable based on your ability to help introduce ChessKid to the world.

We look forward to meeting you!
Sign in to Google to save your progress. Learn more
What is your name? *
What is your email address? *
What country are you from? (This role is open to all, but this helps us know you better.) *
Which areas do you have experience in? *
Required
Please paste in your resume (or a link to it): *
What do you feel your greatest strength will be in this role? *
What questions do you have for us?
Thank you for applying! NOTE: We are unable to reply to all applications.
We are grateful for you taking the time to submit your information. Chess.com receives hundreds of resumes each week and while we do look at all of them, unfortunately we cannot respond personally to each one of them. If you have not heard from us within a few days, then you can assume that your application did not reach the next stage of interviews. Again, thank you for letting us get to know you. See you over the chess board!
Submit
Clear form
Never submit passwords through Google Forms.
This form was created inside of ChessKid.com. Report Abuse
Google Forms