Service Design 101 Workshop 

Service Design 101 Workshop:

Service design streamlines resources, such as people, property, and processes, to improve the overall service experience. This process identifies problems and areas for improvement while creating new and innovative services, leading to increased satisfaction for both users and employees. In the digital transformation age, service design is crucial for delivering services.

The Service Design 101 Workshop offers participants practical experience and knowledge on user-centered, effective, and innovative public services. The session will be co-hosted with the Digital Transformation Office of the Ministry of Health of the Republic of Indonesia. This workshop will focus on the user journey of vaccine reminders and registration for children.

The workshop will feature a hands-on experience in developing actors map and service blueprint for the immunisation process. It is open to a diverse range of development practitioners, including service designers, design researchers, qualitative researchers, data analysts, product researchers, social scientists, and policymakers.

Date: Friday, 23 June 2023

Time: 13.00 - 15.30 PM (Western Indonesian Time GMT+7), 

preceded by registration & lunch at 11.00 AM

Location: Denpasar Room, The Westin Jakarta (in-person only), Jl. H. R. Rasuna Said No.Kav.C-22A, Kota Jakarta Selatan, DKI Jakarta 12940

** There is a limit of 30 participants for this workshop**

Sign in to Google to save your progress. Learn more
Full Name *
Gender *
Required
E-mail *
Organization *
What is your position in your organization? *
Tell us a bit about your main roles in your organization *
How is your experience related to service design? *
Do you have any dietary restrictions/requirements? If yes, please specify
 *
Submit
Clear form
Never submit passwords through Google Forms.
This form was created inside of eureca. Report Abuse
Google Forms