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Jefferson Student Tech Help Form
Before proceeding please confirm that you have tried these troubleshooting options:
1. Ensure the ipad is connected to your home wifi.
2. If the iPad is not connecting to Global protect, follow the suggestions on the APS website for troubleshooting Global protect. (
https://www.apsva.us/digital-learning/digital-learning-device-help/global-protect/
)
3. Basic troubleshooting - restart the ipad completely, close and reopen the app in question, reinstall the app in question. (
https://www.apsva.us/digital-learning/digital-learning-device-help/troubleshooting-tips/
)
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If you have already emailed
jeftechhelp@apsva.us
, please do not fill out this form.
Student Name, Grade Level and ID Number
*
Your answer
iPad Asset Tag #
*
It is the blue and white label on the back of the device.
Your answer
Parent Name and Email Address
*
Your answer
Please select the issue
*
Global Protect
Login issue (username and password)
Need passcode cleared for iPad
Canvas
WiFi not working at home
iPad case broken
iPad screen cracked
iPad not charging
Disabled iPad
iPad not responding
Home button doesn't work
Lost/Stolen
Other:
Required
Please explain what happened to your iPad with as much detail as possible with any error messages.
*
Your answer
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