Flexible knowledge base customization

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In response to your feedback, we are in the process of adding more flexible customization to HubSpot's knowledge base tool. As a part of that project, we would love to learn more about your needs when customizing your KB's look and feel, as well as article categorization.

Thank you so much for your time and continued feedback!

We're so excited to bring updates to the knowledge base tool.

Please note: We may not be able to reach out to everyone to follow up. Filling out this form does not guarantee early beta access.

Email *

Name *

HubSpot account ID *

Service Hub subscription level *

Service Hub Starter

Service Hub Professional

Service Hub Enterprise

Other:

Country *

What specific customization of your KB layout have you been looking for that isn't possible today?

If relevant, note whether these changes are to your main KB home page, article pages, category listing pages, or search results pages.

What specific customization of your KB styling have you been looking for that isn't possible today?

What formatting and media needs do you have when creating the core content of an article?

Please list as much detail as possible.

Do you expect your KB to be similar in any way to your main website?

Yes. My KB should have the same look and feel as my main website.

No. It's okay if my KB and my main website don't look exactly alike.

Other:

How often do you reorganize your KB? (Articles, categories, and subcategories) *

Weekly

Monthly

Quarterly

Yearly

Other:

What functionality do you need with regard to organizing your articles?
*

Move a subcategory from one category to another category

Create a subcategory of a subcategory

Move an article from one subcategory to another subcategory within the same parent category

Move an article from one subcategory to another subcategory within a different parent category

Reorder articles within a category or subcategory

Reorder categories so that they show up in a certain order in the navigation

Look up articles that may be related to a given article

Copy and paste parts of articles to be placed in emails or other channels

Filter articles by topic or subject

Filter articles by date written

Filter articles by date published

Filter articles by author

Filter articles by type (i.e., how-to, tutorial, walkthrough, etc.)

Add publish and sunset dates to an article

Other:

Required

Are you open to speaking with our team further? *

Yes

Anything else we should know?

Submit

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