Transform911 Workgroup Survey
Valued Colleagues, thank you for expressing your interest in joining a Transform911 workgroup! Transform911 will gather diverse stakeholder communities to share their lived experiences with one another. Coupled with current research, these communities of practice will build the foundation for Transform911’s future blueprints and policy recommendations that can be used to innovate the nation’s emergency response system.

Each group will be comprised of researchers, practitioners, community advocates, and other subject matter experts. Workgroup members will have the opportunity to share lessons learned from their fields, forge professional connections, and contribute to a new body of knowledge regarding emergency response. Joining a workgroup will provide the opportunity to advance your skills in your field, network with colleagues in and outside your area of expertise, keep up with the latest developments in the crisis response field, participate in special projects related to your professional interests, and promote evidence-based research and policy recommendations. Resources exist to support participation in these conversations, if that’s of interest or needed.

Please contact us if you have any questions, feedback, or recommendations at transform911@uchicago.edu, or visit our website at transform911.org.

Expectations: Members of workgroups should expect to convene 1-2 times a month, do required background readings and workshops/trainings, and produce policy recommendations by the established deadlines. Each workgroup will have a contact within the Health Lab to help facilitate meetings and manage deadlines. The 911 History (#3) and Data, Research, and KPIs (#8) groups will operate with slightly different timing and will focus on supporting and collaborating with the other six groups.

We ask that you read through the expected topics and descriptions of the different workgroups and respond with the workgroup(s) you’d like to join (you may select up to 3 options). We will do our best to accommodate all requests; participation is not guaranteed.
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Descriptions of Workgroups
1. Call Handling Operations:
Review all 911 call handling operations, including triage of incoming calls, coding, call-taking scripts, dispatch assignment, quality assurance protocols, behavioral economics, and dispatch deployment. Assess whether/how related  policies, procedures, and protocols enable valid and reliable information collection about emergencies, and the efficient and effective dissemination of that information to first responders and, where necessary, to others.


2. Governance:
Review governance structures and processes (including laws and state, local, budget considerations/resource constraints, agency operational orders, organizational and decision-making structures, and  reporting protocols) to ensure proper quality control, oversight, implementation, and operation of standardized 911 and alternative procedures.


3. 911 History:
Review the historic role of 911 systems in racially disparate policing and other first responder practices, and how the legacy of inequitable practices, policies, and legislation informs the way in which policing and other first response systems operates today. Examine the impact of the history of policing and other first response on the disenfranchisement and impoverishment of selected communities today.


4. 911 Hotline Alternatives:
 Review the strengths and limitations of alternative crisis lines or “hotlines,” including 211, 311, 811, 988, and text lines, along with runaway, domestic violence, and suicide prevention hotlines. To what degree are they viable and effective alternatives to 911 in meeting medical, social-service, and community needs?


5. Alternative First Responders:
Review successful and promising practices that provide people with appropriate medical, social-service and community resources (e.g., mental health, substance use, DV/IPV, animal control, traffic calls, noise complaints, false alarms) instead of or in addition to police/EMS/fire response. Responses may be in-person or virtual, and include non-law enforcement government actors, mental health clinicians, and staff of contracted community-based organizations and collectives.


6. PST Supports:
 Review successful and promising efforts to improve investments in and supports for the public safety telecommunicator (PST) profession. Identify and make recommendations for improvements in:
PST skillset requirements, recruitment and retention, training and certification standards, occupational supports, opportunities for advancement, and pay and benefit equity; mental health and wellness needs, including identifying and addressing exposure to trauma and preventing burnout; and potential occupational reclassification/title changes that would elevate telecommunicators’ influence in the public safety hierarchy.



7. 911 Technology and Infrastructure:
Review how technology impacts the ability and capacity to ensure that callers’ needs are appropriately identified and met, and the right response at the right time is achieved. Explore new and innovative technologies in the 911 and alternative hotline realm. Examine how technology can enhance data collection, coding, data analytics, and performance metrics associated with effective 911 and alternative response systems, including what types of data and reporting formats are most relevant to the kinds of calls police/EMS and fire respond to.



8. Data, Research, and KPIs:
 Determine the key performance metrics (KPIs) for evaluating 911 call outcomes, categorizing call types, and consolidating information. Review the existing research base on 911 operations and alternatives, identifying gaps and opportunities to expand the evidence base for successful and promising practices, particularly with regards to providing people with follow-up medical, social-service and community resources after a crisis.
Which working group would you like to participate in? (first choice)
Which working group would you like to participate in? (second choice)
Which working group would you like to participate in? (third choice)
2. Are there any working groups you feel should be created or revised?
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