Level 1 Facility Management Exam
This is a simulation of questions you can expect to see when taking the Level 1 Facility Management exam. Questions cover merchandising, turfgrass management and operating procedures among other subjects. NOTE: This exam is not timed, but the actual exam will have a time limit.
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According to the PGA, the costs of acquiring new customers often exceed the costs of retaining
current customers. *
1 point
________  are used for displaying large quantities of hanging merchandise in a wide variety of sizes and colors. *
1 point
___________  provides the best soil composition with the ideal balance between drainage and retention. *
1 point
On the pH scale, the ideal growing range for most grasses is 6.0-6.5.
*
1 point
According to your Facility Management manual, the primary product of the golf business is...
 *
1 point

A potential consequence of shorter mowing heights is a shallow root system, making it difficult to absorb water and nutrients.

*
1 point

What part of the resume concisely describes a summary of skills and qualifications gained from work experience as a golf professional?

*
1 point
An excessive application of ______ can lead to a decreased resistance to disease and drought as well as increase the frequency of the disease.  *
1 point
Staff should be involved in effective business planning to create a sense of ownership.
*
1 point
According to the text, what is the best way to foster customer loyalty?
*
1 point
_________  is commonly used for over-seeding dormant warm-season grasses. *
1 point
There is no penalty for lifting a ball from a penalty area for the purpose of identifying it.
*
1 point

Topdressing is a way to immediately improve the soil texture.

 *
1 point
" Increase merchandise sales in the golf shop" is an example of a SMART goal. *
1 point

An upset customer is concerned about the lack of action to speed up play. He seeks out the golf professional to express his displeasure. What needs to be in place for the golf professional to resolve the situation?

*
1 point
______  is a layer of material that develops between growing grass plants and the soil surface, which consists of dead organisms and plant material. *
1 point
The best method for preventing weeds is to maintain healthy turf.
*
1 point
A __________  needs to be in place to prevent conflicts between scheduled maintenance and golf events *
1 point
________ is a leading indicator of a well-run golf car rental program. *
1 point
A successful golf car fleet program benefits the golf professional because it gives them the chance to demonstrate their value to an employer. *
1 point

Bermuda grass produces _______, which are stems that grow underground.

 *
1 point
______ is the suggested distance for separating floor fixtures. *
1 point
A ball that is deflected by a fellow competitor is considered an outside influence. *
1 point

Clear policies and procedures are the foundation of what key requirement for good customer relations?


*
1 point
_______  is a maintenance practice that creates passageways in soil to promote the flow of water, nutrients, and air to a plant's root system. *
1 point
_________  generally develops and adopts local rules for a facility. *
1 point
The first step to design the floor layout of the golf shop is to create _______
*
1 point
Flighted stroke-play events by handicap allows for more competitive contests.
 *
1 point

The tournament’s purpose is the most significant factor in determining an event’s format.

 *
1 point
A well-planned promotional strategy will take advantage of free and/or inexpensive publicity.
 *
1 point
The first decision that should be made by a tournament coordinator and the client is the date for an event.
 *
1 point
For any event, the first task in organizing a staff is to identify the needed positions and then find people to fill those positions.
 *
1 point

A superintendent adds sulfur to the fairways to raise the soil’s pH level.

 *
1 point
What policies would be most effective to have in place for limiting a facility's exposure to liability claims?
*
1 point
In preparing to putt from the fringe of the green, a player removes some sand particles from behind her ball. The player incurs a penalty.
*
1 point

Generally, private golf cars are covered through homeowner's insurance plans.

 *
1 point
___________ occurs when the height of a grass plant is cut too low and too much of the blade is removed. *
1 point
A player addresses his tee shot and the ball falls off the tee. What is the ruling?
 *
1 point
As a general rule, a fleet of 75 cars requires _____ full-time mechanic(s) to keep the fleet fully serviced?
*
1 point
The Callaway handicapping system is the most widely used method to determine the net score of a player who does not have an official USGA handicap.
 *
1 point
The USGA recommends that a hole be cut at least _______ feet from the edge of the green. *
1 point
The "Conditions of Competition" should be issued by the Tournament Committee during an event.  *
1 point
A written set of core values should be developed during the “Defining the Business” phase of the business planning process.
 *
1 point
________ are the means available to support staff in completing a task. *
1 point
_______ are adjacent on the color wheel and are harmonious and tend to reinforce each other. *
1 point
Respiration is the process that plants use to produce the food needed to function.
 *
1 point
Warm season grasses, such as Bermuda, grow best in a temperature range of _______.
1 point
Clear selection
A personal development summary details interests, strengths, weaknesses, and future personal development steps.
 *
1 point
A __________ is characterized by an updward career progression (e.g. Assistant Professional - Head Professional - Director of Golf).
1 point
Clear selection
A fleet rotation program will result in equal use and fewer breakdowns in golf cars.
1 point
Clear selection
The __________  requires golf courses to make accommodations for individuals with disabilities on an equal basis. *
1 point
Which of the following is a drawback of golf cars for FACILITIES?
1 point
Clear selection
For an event that utilizes a tee time starting method, the golf cars should be arranged alphabetically by a player’s last name.
 *
1 point
The USGA recommends that areas declared out of bounds be marked with ______________ lines/stakes.
 *
1 point
The following words are examples of action words to use when creating a power statement:  responsible, involved, and helped.
1 point
Clear selection
The _______  could have a number of responsibilities related to a specific golf outing including overall food and beverage management as well as normal club operations.

 *
1 point
A four-ball match play event is defined as the better ball of a team of two against the better ball of another team of two.
 *
1 point
The margin of a bunker extends vertically downward and upward.
 *
1 point
Which of the following is not an example of a wrong ball? *
1 point
An effectively managed golf car fleet program can speed up pace of play. *
1 point
Understanding the scope of the golf industry is a part of the Evaluate phase of the Career Planning process.
 *
1 point
According to the text, core skills are those that most employers want and are not specific to the golf industry.
 *
1 point
According to the text, time is a factor that affects the value of any good resource.
 *
1 point
Better cash flow is one benefit of a fleet rotation program.
 *
1 point
Wall fixtures offer the least display flexibility.
 *
1 point
A ________ color scheme consists of two colors opposite each other on the color wheel. *
1 point
A generally accepted display standard when stacking merchandise is to have your larger sizes on top of the stack with the smaller sizes on the bottom.
 *
1 point
Items that have a high turnover should receive a greater amount of floor space in the golf shop.
 *
1 point
Who is responsible for all of the "people" needs at an event?
 *
1 point
Where should the scoring area be located for most events?
 *
1 point
The Conditions of Competition should include the format, handicap rules, course markings, and other information related to the competition.
 *
1 point
Analyzing tournament records is a good means for finding ways to improve future events.
 *
1 point
The main purpose of a post-tournament review is to determine if goals were accomplished and how the tournament can be improved in future years.
 *
1 point
Contingency plans must be in place prior to an event so tournament staff can respond to emergencies that might occur.
 *
1 point
Most, if not all, non-professional tournament as are one-day stroke play events.
 *
1 point
Providing what customers need is the best way to.... *
1 point
The assistant golf professional observed at the practice facility that not all hitting stations were set-up with a pyramid of golf balls,  divot sand was missing, and club cleaning stations were not set-up. A breakdown in what key customer relations requirements would most likely account for this situation?
 *
1 point
What are the three macronutrients included in a macronutrient mix of 20-15-10?
1 point
Clear selection
Once a customer gets what they want, those expectations become ______. *
1 point
After playing a number of strokes while on the 9th green, a player picks up without holing out. He then proceeds to the 10th hole and tees off. What is the ruling?
1 point
Clear selection
All customer interactions include two components, what are they?
*
1 point
What color scheme is being used when merchandise is one color in different intensities, ranging from the lightest to darkest?
*
1 point
_______ is the technique of lightly watering turf in order to cool the grass down. *
1 point
According to the PGA manual, bent grass is an example of a cool season grass.
 *
1 point
Different types of grasses have different growth patterns.  Above-ground stems produced by grass are called _______.
*
1 point
Superintendents are making an effort to lower their usage of  ________ because promotes algae grown in waterways.
 *
1 point
Cool season grasses, such as bent grass, grow best in a temperature range of __________________.
*
1 point
___________ are chemical applications used to treat plant diseases. *
1 point
Clay soils tend to be acidic.
 *
1 point
The type of soil is a major consideration in deciding how frequently to move tee-markers.
 *
1 point
Marking an area as ground under repair is a primary method of controlling foot traffic on the golf course.
 *
1 point
A ball is deemed lost if a player has put another ball into play.
 *
1 point
A ball at rest in a penalty area is a ball in play.
1 point
Clear selection
According to the text, the ___________ oversees overall administration of the golf car fleet.
1 point
Clear selection
_______ are ways to connect with other professionals who have industry experience to gather information about the industry.
 *
1 point
According to the text, a resume should begin with listing education first, followed by work experience.
 *
1 point
Defining the business is one of the five phases of the PGA Business Planning Model.
 *
1 point
What time frame would be the least effective to monitor the progress and performance of a business plan?
*
1 point
Good communication is the key to cultivating a mutual understanding between the course superintendent and the golf professional.
 *
1 point
An obstruction is an artificial object, such as a paper cup, that can be touched without penalty.
 *
1 point
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