CREATED BY POONAM SINGH (LIBRARIAN) SURATGARGH



Consumer Protection Act provides rights to the consumer to prevent consumers from fraud or specified unfair practices. These rights ensure that consumers can make better choices in the marketplace and get help with complaints.Similarly, consumer responsibilities indicate that customers have a specific responsibility towards the society and other consumers and help them to fight against the unfair practice or at least be aware of it. These rights and responsibilities are registered under the Consumer Protection Act 1986. It is replaced with Consumer Protection Bill in 2019.