Grace & Gratitude Counseling: Employment Questionnaire for Client Care Coordinator

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Thanks for taking the time out to apply for the Client Care Coordinator position at Grace & Gratitude Counseling, PLLC. Please fill out this questionnaire as a starting point, so that we can start to see if we may be a good fit.

Thank you!

Your Name: *

Your Email Address: *

In what city and state do you reside? *

Please tell us about your administrative experience. (List any certifications, previous experience, or any other information that informs us about your ability to work in this position) *

We especially seek job candidates with clinical training or interest in pursuing a career in mental health. Please describe your interest and/or experience with the mental health field, including private practice. *

Are you available to work at least 15-20 hours per week M-F or Saturday? (part time) *

Yes

Please discuss your ideal schedule, and any scheduling limitations we need to consider (such as grad school classes or another job, etc) *

In this position, you must be comfortable speaking with teen and adult women who are seeking help with anxiety and trauma. While training will be provided, please describe any training, books, or volunteer experience you may have had that have prepared you to sensitively communicate with individuals who may be struggling emotionally. *

Our staff are able to work independently, quickly learn processes and systems, and accept feedback with grace. Do you feel comfortable following through with scheduling clients, discussing fees, submitting thorough documentation in a timely fashion, responding to emails or calls, and staying organized? *

Yes

Which of the following Tasky-Tasks (yes, I really call them that) excite you the most? *

Answering phone calls/texts/emails immediately upon receipt

Scheduling Clients

Reviewing Client Files to ensure paperwork completion

Track inbound referrals & following up

Respond to online inquiries for therapy services

Add new clients and manage existing clients using online software

Answer basic questions about services

Generally be awesome and helpful

Keep everyone’s office schedule straight

participate in local groups on Facebook - Add service posts on appropriate days, respond to inquiries

Posting to social media (Facebook/GMB/Instagram)

Help develop written policies and procedures (manuals, flowcharts, spreadsheets - oh my!)

Supporting billing by communicating with clients regarding insurance concerns

Color coding all the things

Submitting insurance claims

Following up on rejected, denied, outstanding claims

Organizing google drives

Required

Our practice is in a growth stage. We are seeking an admin who is innovative, visionary, independent, and quick-thinking, as this individual will work very closely with our Office Manager as well as our Owner/Executive Director in establishing new policies and procedures that set the foundation for future growth. Please describe any experiences or qualifications you have which would help you tackle special projects such as the above. *

What attracts you to group private practice? Why Grace & Gratitude Counseling? *

What are your long term personal/professional goals (1-3 years from now)? *

What can you bring to Grace & Gratitude that sets you apart from other applicants? *

How did you hear about us? *

Do you know your Myers-Briggs Type and/or Enneagram number? Please state below *

Tell us about your personality. How would colleagues describe you? *

Thank you for taking the time for Step 1 of your application. Step 2: please email your resume and cover letter to our Owner & Executive Director, Sarah Czopek, at sarah.czopek@graceandgratitudecounseling.com. We will reach out shortly if interested in setting up an interview.

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