What Does C.A.R.E. Mean?
C: Communicate with Compassion, Courtesy, and Kindness - With patients, the public, and our fellow staff members by demonstrating collaborative working relationships and positive interactions.
A: Acknowledge and take Action - Acknowledge the patient experience is the most important experience, taking action to ensure that every patient is treated as if they were family. In turn, exemplifies kindness and compassion as a role model for the staff across the hospital.
R: Respect, Reassure, and Reinforce and Attitude of Exemplary Care - Respecting our patients, reassuring them about the reason they are in our care and showcasing warmth and friendliness. Models empathy and demonstrates a caring attitude in all situations.
E: Empathize, Explain, and Engage - Engaging and taking the time to spend with our patients and their families. The nominee significantly "made a difference" in the life of a patient.