Re-opening of TLT Facilities 2021
Firstly a huge thank you must go out to our wonderful customers for your continued support to us all at Torfaen Leisure Trust.  As you are aware TLT was created in 2013 as a Limited Company but with Charitable Status.  This means we are not-for-profit organisation and rely on customer income to survive. Now more than ever we need the support of our customers to enable us to get back to being the heart of your community.

We are raring to get our doors back open and rest assured, our main priority and commitment to you, is to keep you safe, while concentrating on restoring your physical and mental wellbeing. Hopefully we are moving towards the light at the end of the tunnel and your help is needed to enable us to prepare for reopening.

Throughout this period, what has become clear is the impact that we have on the community in Torfaen.  From swimming lessons, health and fitness to wellbeing! In our Community Hubs, we literally have something for everyone.

We have missed the buzz in the Centres, the familiar faces and we can’t wait to get you back! We need to get an idea of how everyone is feeling and what your intentions are when lockdown restrictions are lifted.

Please complete this anonymous survey, because it will help us to respond to your needs and deliver a safe, welcoming environment for you to enjoy!

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What membership option did you have before our Centres closed due to COVID-19? *
What time of day did you generally use the facilities? (Select ALL that apply) *
Required
Before our closures, which activity did you participate in? (Select ALL that apply) *
Required
Which of our Leisure Centres did you use? (Select ALL that apply) *
Required
If you were solely a gym user before our closures, when you return, are you most likely to use the gym or switch to group exercise classes?
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How have the lockdowns and restrictions affected your motivation towards keeping active? *
What have your exercise levels been like during the latest lockdown? *
What type of exercise activities have you participated in whilst our Centre’s have been closed? *
Required
If you have taken part in any online classes or workouts, where have you accessed these resources?
Are you planning to carry on with this exercise once the lockdown has lifted?
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What have you enjoyed most about your new exercise activities?
Have you accessed our TLT On Demand classes through the Technogym My Wellness App? *
If you have not accessed our On Demand classes please let us know why.
Which elements would you say you are missing most from the Centres being closed? (Select ALL that apply)
When our Leisure Centre's re-open, will you… *
When we can re-open, when would you start using our Leisure facilities? *
If not at all or less, then why?
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How important will the following elements be to you when you come back? *
Very Important
Quite Important
Not at all Important
The cleanliness and hygiene of the Centres
New procedures and processes to implement physical distancing
Online booking System
Support and guidance from our Staff
All activities being booked online and in advance
Having cleaning products available throughout the gym to clean equipment after use
Careful organisation of people’s movement in all areas of the building
Locating fitness equipment in other areas to offer the maximum amount of equipment and ensure social distancing
Due to strict government guidelines around physical distancing, there will be changes to our opening hours and number of customers in each area at one time. With this in mind, once we re-open will you be… *
With there being restrictions to activities, would there be anything you would like to see added to enhance our membership packages
If you participate in, or are looking to start participating in group exercise classes, would you be happy to participate in outdoor classes? *
Are there any new classes that are not currently provided on our timetables, that you would like to see added when we re-open?
Will you be happy to participate in online LIVE classes if we reach capacity in your preferred class?
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Would you consider a digital membership option?
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How likely are you to access our café and refreshment facilities at our Centre's when we re-open? *
What age group are you? *
Finally, do you have any other comments or concerns about coming back to your Leisure Centre?
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