Balkan Muse(um)s connecting communities
This questionnaire aims to collect information about accessible services and inclusive work in the Balkan museums. All information shared in the questionnaire will be published on a specially designed  web site and in an e-book.  After filling in this form, please send 3-5 photographs of your accessible services (high quality for printing) and Museum's logotype to the email below.
Deadline for filling in the survey is 29 August 2022.
If you have any questions please write to info@bmuseums.net and aida.vezic@gmail.com 
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Name of the institution: *
Name of the person that is filling in the survey *
Email of the person that is filling in the survey *
Address (both post address and internet web site): *
Museum's social media channels (Twitter, Instagram, Facebook,...): *
Working hours with the public: *
Pre-visit information available (on website or/and in publication, on request)*: *
If Yes, please describe: *
Pre-visit info contact: *
Is it necessary to announce or book the visit of PWDs: *
If Yes, please provide contact details: *
Accessible parking: *
Parking place reserved for persons with disabilities (PWDs): *
Accessible entrance: *
Lift: *
Carlift: *
Platform: *
Pet friendly: *
Assistance Dog allowed: *
Audio guide: *
If Yes, list of available languages: *
If Yes, is it free of charge for PWDs or/and other visitors: *
Audio/video guide on smart mobile devices: *
If Yes, is it free of charge: *
If Yes, is it possible to download it on personal device: *
Virtual tour/360˚: *
If Yes, is it available online: *
Accessible and/or inclusive applications to download: *
If Yes, please provide links or QR codes: *
Sign language video guide: *
Personal sign language guide: *
Braille guide: *
Assistance or trained guides: *
Describing accessible services - removing physical barriers
Please mark the services that are available in your museum and in what extent they are available. If you do not have the service just skip the row. Services that remove or reduce physical barriers (available infrastructure, finding way, resting areas, online information on the web site and social media).
Available at the entrance
Available in the museum
Not available
Elevator(s)
Ramp(s)
Platform(s)
Lift car(s)
Tactile trails for way finding
Beacons and other IT solutions for finding way in the space
QR Codes
Clear selection
Describing accessible services - removing physical barriers
Please mark the services that are available in your museum and in what extent they are available. If you do not have the service just skip the row. Services that remove or reduce physical barriers (available infrastructure, finding way, resting areas, online information on the web site and social media).
Yes
No
Specialized toilet(s)
Resting area(s)
Chairs available in the exhibition
Wide entrance door
Wide hallways
Is the entrance door and entrance area to the museum from the public pedestrian areas accessible to disabled people?
Clear selection
If you have other services that remove or reduce physical barriers, please describe them here.
Describing accessible services - removing sensory barriers
Please mark the services that are available in your museum and in what extent they are available. If you do not have listed service just skip the row. Services that remove or reduce sensory barriers (Improvements in heritage interpretation or educational tools related to touch, sound, sight, smell).
Few (0-3)
Some (4-7)
A lot (more than 8)
Objects for touching (either replicas or originals)
Tactile image(s) of museum objects
Tactile map(s) of museum space
Descriptions of tactile experience
Information available in sign language (sign language guide)
Audio induction loop system
Objects for hearing
Objects for smelling
Objects for other sensory experience within
Legends available in braille language
Catalogues available in braille language
Other publications available in braille language (description of the exhibition or an object or an exhibition area)
Information available in large print for visually impaired
Magnifying glasses for zooming text and objects
Information available in audio format (audio guide)
Information available in video (video guide or a guide on LCD screen within the exhibition area)
Translation into sign language (on video or in person)
ACC (Augmentative and alternative communication)
Clear selection
If you have other services that remove or reduce sensory barriers, please describe them here.
Describing accessible services - removing intellectual barriers
Please mark the services that are available in your museum and in what extent they are available. If you do not have listed service just skip the row. Services that remove or reduce intellectual barriers (the way information is presented in the exhibition and which educational programmes are available).
Few (0-3)
Some (4-7)
A lot (more than 8)
Panels are written in an easy to read and easy to understand forms
All written information is layered for different levels of understanding
Information available in different formats
Clear selection
If you have other services that remove or reduce intellectual barriers, please describe them here.
Describing accessible services - removing behavioral and cultural barriers
Please mark the services that are available in your museum and in what extent they are available. If you do not have listed service just skip the row. Services that remove or reduce behavioral and cultural barriers reflected in the attitude of museum staff.
Yes
No
Is assistance and interpretation provided by museum staff available?
Is assistance and interpretation provided by museum volunteers available?
Have there been training programs for the museum staff on access and inclusion?
Museum is (co)producing activities with disabled people
Clear selection
If you have other services that remove or reduce behavioral and cultural barriers, please describe them here.
Describing accessible services - removing economic barriers
Please mark the services that are available in your museum and in what extent they are available. If you do not have listed service just skip the row. Services that remove or reduce behavioral barriers
Yes
No
Different pricing policy for entrance tickets for disabled people
Different pricing policy for entrance tickets for personal assistants of disabled people
Clear selection
If you have other services that remove or reduce economic barriers, please describe them here.
Workshops *
Yes
No
Do you have regular workshops for disabled adults in pre-scheduled time (once a month, weekly, once a year?
Do you have regular workshops for disabled children in pre-scheduled time (once a month, weekly, once a year?
Could you offer a workshop for disabled children if it is announced in advance?
Could you offer a workshop for disabled adults if it is announced in advance?
Please list and describe a program of your museum, accessible and inclusive for PWDs. Please provide name of the program, short description (up to150 words), target groups and frequency (anytime, once a week/month, on request, etc)*:
Please list and describe a program of your museum, accessible and inclusive for PWDs. Please provide name of the program, short description (up to150 words), target groups and frequency (anytime, once a week/month, on request, etc): *
Please list and describe a program of your museum, accessible and inclusive for PWDs. Please provide name of the program, short description (up to150 words), target groups and frequency (anytime, once a week/month, on request, etc):
If there is anything else you would like to emphasize, describe or list about accessible and inclusive programs and contents in your museum, please describe:
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