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Customer Survey 2021
Scanmaskin Sweden AB
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How long have you been a customer at Scanmaskin?
0-5 months
6-11 months
1-2 years
3 years or more
I am not a customer yet
I am not a customer anymore
Which one (s) of our products do you resell (several choices possible)?
Grinding machines
Industrial vacuums
Scarifiers
Shot blasters
Floor Strippers
Diamond tooling
Power Trowels
Burnishers
Screed equipment
Other:
How would you assess the quality of our products?
Poor quality
1
2
3
4
5
High quality
Clear selection
How well do our products meet your customers needs?
Bad
1
2
3
4
5
Very well
Clear selection
How would you rate the price in relation to the quality?
Not affordable
1
2
3
4
5
Very affordable
Clear selection
What do you like best about our products?
Your answer
Which changes would improve our products most?
Your answer
Do you think you have enough contact with Scanmaskin?
We want more frequent contact with Scanmaskin
We are satisfied with our contact with Scanmaskin
We want less contact with Scanmaskin
How do you experience the overall service level at Scanmaskin?
Bad
1
2
3
4
5
Excellent
Clear selection
How do you experience the support from your local sales contact?
Not enough support
1
2
3
4
5
Excellent support
Clear selection
How do you experience the support from our service department?
Not enough support
1
2
3
4
5
Excellent support
Clear selection
How do you experience the support from our marketing department?
Not enough support
1
2
3
4
5
Excellent support
Clear selection
How do you experience the support from our administration?
Not enough support
1
2
3
4
5
Excellent support
Clear selection
How satisfied or dissatisfied are you with Scanmaskin as a company?
Dissatisfied
1
2
3
4
5
Very satisfied
Clear selection
How likely is it that you would recommend Scanmaskin to a friend or colleague?
Not likely at all
1
2
3
4
5
Very likely
Clear selection
Do you have any other comments, questions, ideas or problems?
Your answer
Contact information, phone number, address, e-mail (optional):
Your answer
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