This is a summary of what you'll find in Module 4. Remember to get the full info on the Women in Digital Business platform.
RECEIVING ORDERS AND COLLECTING PAYMENTS
- Issues faced: security concerns, limited payment options, complex processes, high/confusing currency exchange rates, declined payments
- Online payment platforms: Paypal, Stripe, Mpesa, Payoneer, Grey
- How to choose: Works in your country, you can withdraw easily, frequency of withdrawal, friendly withdrawal fees, integration into your ecommerce store, proper and prompt handling of fraud cases
- Security measures: Design proper terms and conditions, use 2-step order review processes, ask for extra information from the customer. It's better to be safe than sorry.
SHIPPING AND DELIVERING GOODS
- After an order: Mark the item, prepare an invoice, pack, ship, and deliver it.
- Develop your own clear shipping, handling, delivery and return policy.
- Elements involved: Handling costs, shipping provider, shipping provider restrictions, clear messages to customers e.g. terms and conditions, processes involved, etc
APPLICATION- Choose a secure and convenient method of receiving payments.
- Set up terms and conditions for your business
- Document the terms and conditions for your business