Push Notifications User Survey
In our efforts to provide you the best experience, please fill out the following survey to help our team understand the problems you're seeing. If we need more information, our team will reach out to you. We hope to have this resolved as soon as possible.
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 What is your name?
What phone do you have?
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Which app are you on?
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What version of the app are you using (e.g iOS 1.2.13 or Android 1.1.23?) This can be found by going to your Account, selecting Help and Support, and scrolling to the bottom.
If you are on the New Owlet app, do you still have the Old Smart Sock app installed?
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What devices do you have set up on your account?
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What is your device(s) DSN? This number can be found on your device page under Camera Identifier or Base Station Identifier and will start with OC or AC.
If you are experiencing duplicate notifications, is it...
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What type of duplicate alerts are you receiving?
How long have you been experiencing multiple or duplicate push notifications?
At what frequency are you experiencing them?
What time did you receive them? Have you received a duplicate within the last hour?
Do you have the app installed on multiple phones in your household?
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If yes, are all phones receiving multiple notifications? The same notifications?
Please provide any additional details here. Please be as exact as possible.
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