What happens if my items do not sell?
A: We will keep your items for 6 months. After that date, you will be asked if you would like the remaining items back, or if you would like them passed on to charity.
How will I be updated on my sales?
A: You will have access to a shared spreadsheet that will have an itemised list. It will detail the listing price, sale price and % you will receive in your payout.
How will I be paid?
A: You can be paid as a bank transfer or through PayPal. You have the option to be paid either monthly, in 2 instalments, or at the end of the 6 months.
What brands can I give you?
A: You can hand over any brands you like, however, we have a list of brands that tend to sell well for your reference.
What happens to my clothes when I hand them over?
A: Your items will be processed, steamed, photographed and listed across multiple platforms within 2 weeks of us receiving them. They will be stored in sealed plastic bags (reused) and secure boxes, and then packed up in poly mailers and sent to their new homes when sold.
Could my items be rejected?
A: We don't often turn items away, however, if they are in poor condition, stained or broken then we won't be able to take them.
Do you sell children's clothing?
A: We do not accept basic children's items such as plain t-shirts, vests, or babygrows. However, if you have higher-end pieces, dresses, outfits, or standout items, I can help sell those. For children's clothing, depending on the item’s value, bundling similar pieces together may be the best approach.
Do you wash the clothes?
A: No, we ask that all clothes are freshly laundered when sent or handed to us. If your items have small marks or stains on them, we may turn them away if we don't think they still have resale value.
How do you price the items?
A: We look at the completed sales of the same or similar items, consider the condition of the item and its approximate RRP.
When do I need to give my payment details?
A: We will request your payment details 3-5 days before your first payout is due.