Experience of the East Lothian Rehabilitation Service

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What is the survey about?
This is a survey about your recent experience within the East Lothian Rehabilitation Service. This survey will help us at East Lothian Health and Social Care Partnership to find out what went well in your care, and any improvements that are needed.

Completing the questionnaire
Please only think about the service you received in your most recent contact with the team when answering these questions.

Please do not write your name or address anywhere on the questionnaire.
Taking part in this survey is voluntary. Your answers will be treated in confidence and none of the staff who are involved in your care will see your responses.

Thank you for participating in this survey. For further information on available support in East Lothian please refer to our website https://abetterlife.eastlothian.gov.uk

Can a relative or friend complete this questionnaire on my behalf?
Yes, but the answers to the questions should be the views of the person who the survey was given to.

Is this survey voluntary?
Yes. If you don’t wish to take part, this will not affect your care and you don’t need to give us a reason. If you don’t want to take part, please return the blank questionnaire.

I can’t answer one of the questions – what should I do?
If you can’t answer a question just leave it blank and move on to the next.

How is my personal data protected?
Your personal data are held in accordance with the General Data Protection Regulation and the NHS Confidentiality Code of Practice.

How will the results from the survey be used?
The results will be analysed and the data will be used to help with service improvement.

What can I do after completing the survey?

We recommend that you register and complete LifeCurve on https://abetterlife.eastlothian.gov.uk so that you can understand how well you are ageing.

Section A

Who you are and what service you accessed:

A1. Are you? *

The patient

The patient's carer or relative

A2. What service did you access? *

Please select one service - the one that is most relevant or recently used)

Musculoskeletal Outpatient Physiotherapy

PACE / Fundamentals Exercise 2

Pain Management

Neuro Outpatient Physiotherapy

Mental Health Physiotherapy

Inpatient Physiotherapy and Occupational Therapy

Domiciliary / Community Physiotherapy

Community Advanced Physiotherapy Practitioners

Community Occupational Therapy

Community Advanced Practitioner Occupational Therapists

Intermediate Care (include Discharge to Assess)

Telecare

SMART TEC

Falls

AIL Clinic

Carers Pathway

Women's Health

NearMe and Online Rehabilitation

Required

Section B

Select the most accurate option to the questions below:

Very satisfied :)

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied :(

How satisfied were you with the time taken from referral to assessment?

How satisfied were you with your overall experience of this service?

How satisfied were you with the information and advice given?

How satisfied were you with the therapist(s) who treated you?

Section C

In your own words please tell us:

C1. What went well?

C2. What could have been done better to improve your exerience?

C3. Any other comments?

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