NOTE: Tickets for the Help Desk will be monitored Monday-Thursday from 9:30AM-1:30PM and Friday from 9:30AM-12:30PM on days when school is in session.

Students: Please fill out this form to receive technical help for issues you may be having with a Chromebook or a digital tool.  *Please note if you are filling out this form for an issue with a Chromebook or digital tool, you should have already notified the teacher of the issue, asked them for help with the problem and determined that your teacher was unable to help solve the problem*.

When submitting a request, students should input their AB schools email unless their AB Schools account is not accessible due to a password issue. Please provide very specific details about the problem(s) you are having and answer all the questions in the form. You will receive a confirmation once the form has been submitted.

A member of the Help Desk team will respond as quickly as possible to your AB Schools email during help desk hours to follow up on the issue so please make sure you are checking your AB Schools email frequently. The help desk staff member may give you suggestions on how to fix the problem or request that you bring your device into the student help desk during working hours. If needed you will be given a loaner Chromebook while yours is repaired. You will be contacted via your AB schools email when it is time to return your loaner and pick up your original Chromebook.  It is important to quickly return your loaner once your device is repaired so that we can maintain loaner inventory for other students in need.

If you need emergency help with your Chromebook and the help desk is closed, please visit the library which can provide you a Chromebook to use for the day until you are able to bring your Chromebook to the help desk during open hours.

If you need to contact the Student Help Desk, please contact hshelpdesk@abschools.org. We will respond to your email during help desk hours.  Please note: if you contact the help desk about a technology issue, you may be asked to submit a help desk request.