E-Commerce Survey
We are students designing a third-party web app that monitors the status of e-commerce stores. This information will be used as research to help inform product development. Your email address will not be shared or used for any other purpose than for this survey. Thank you for your time.
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Email *
What role do you perform for your e-commerce store? *
Required
Is your e-commerce store a Shopify store? *
Please enter the URL of your e-commerce store for verification: *
How comfortable are you with fixing errors in your online store? *
I can't repair anything myself and seek help immediately
I can fix most of the bugs in code that I find
How often do you check to see if your e-commerce website has gone down? *
How do you monitor the functionality of your website? *
Required
If you use an app or service that monitors the status of your website, which do you use?
If you were to use a service that sends you alerts about the status of your website, which platform are you most likely to view alerts on? *
What do you believe are the negative impacts of your website or specific pages having errors? *
Required
What do you do when you notice your website has an error? *
What alerts would you pay the most attention to? Please type anything you can think of in "other" that would be useful. *
Required
How important is it to prioritize alerts based on the urgency of repair? *
not important to me
extremely beneficial
Would you like to elaborate on prioritization of alerts?
If you need technical assistance to make a repair, would you like help to be offered for a fee? *
Would you like to elaborate?
Would you be willing to pay a monthly service fee that monitors the live status of your e-commerce website? *
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