Please contact your accommodation provider in the first instance.

Whilst we cannot guarantee a favourable outcome we want to do the best we can in trying to immediate a solution for you. Please note, we cannot compensate non-refundable accommodation but want to go over an above in helping to transfer your booking to a new date.

Private short let or rental accommodation will be difficult for us to assist with and may only be able to be dealt with between you and your provider directly.

Please use this form to tell us about your provider and issue you are facing with accommodation.