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The Client-Centered Law Firm Certificate Quiz
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Email
*
Your email
Please provide your first & last name
*
Your answer
Did you attend session 1: Introducing The Client-Centered Law Firm (live or on demand)
*
1 point
Yes
No
Required
Did you attend session 2: Understanding Your Client Journey ( live or on demand)
*
1 point
Yes
No
Required
Did you attend session 3: Designing Client Driven Experiences (live or on demand)
*
1 point
Yes
No
Required
Did you attend session 4: How to Implement a Client-Centered Model at Your Firm ( live or on demand)
*
1 point
Yes
No
Required
Which of these values is NOT one of the 5 values of Client-Centered Firm
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1 point
Practice Attentiveness
Prioritizing your client over everything else
Demand Effortless Experiences
Generate Ease with Communications
What is the last step in the customer journey?
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1 point
Rewarding
Reviewing
Retention
Revising
What is constant throughout a customer journey?
*
1 point
Communication
Consultation
Critique
Collaboration
Have you learned the processes, mindsets, and tools that distinguish client-centered law firms?
1 point
Yes - I'm ready to offer the best possible experience for my clients!
No - I still have some work to do
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