Customer Experience and Hand-selling/Upselling in a Hybrid World:
Switching to a remote customer experience — curbside pickup, FaceTime hand-selling, online orders, etc. — can create a challenge to providing a successful and cohesive customer experience. This session will showcase creative ways that booksellers and other retailers have succeeded and even improved the customer experience in this new hybrid retail world.

Creating a Work Environment That Embraces Access, Equity, and Justice:
Led by Amber Cabral, author of "Allies and Advocates: Creating an Inclusive and Equitable Culture" (Wiley Press), in conversation with Dr. Stephanie Pinder-Amaker and Dr. Lauren Wadsworth, authors of "Did That Just Happen?!: Beyond Diversity” ― Creating Sustainable and Inclusive Organizations (Beacon Press), this session will guide booksellers in recognizing harmful practices and creating necessary steps around dismantling a culture of white supremacy in the workplace.  

Financial Series Part 1: Q1 Check-In: Planning Today for a Successful 2020:
For many stores, 2020 was the most difficult business year in decades, and 2021 will present many ongoing challenges. This interactive session will help you plan for success by focusing on a few key topics: monitoring or creating your budget, responding to changing business conditions, managing your cash flow, and monitoring important benchmarking data to track your progress and meet your yearly goals. This session will have a workshop portion where you will create the template for building your annual budget.

Managing Online Sales Growth:
Independent bookstores have seen massive online sales growth since March 2020. How are stores managing order fulfillment, customer support, shipping, returns, and all the other complexities of running a busy ecommerce website — while running a bookstore? This session will explore how bookstores are successfully fulfilling their online sales. The panel will consist of booksellers from small and large stores who are managing high-volume online sales on a variety of ecommerce-enabled platforms. Topics will include what they learned over the past year as well as shortcuts and tips that are making their lives easier. The panel will be moderated by Senior Manager of IndieCommerce Geetha Nathan. There will also be time allotted for Q&A. If you are struggling with managing your store's online orders or looking for tips to make things easier, this session is definitely for you.

All You Need Is Love: LGBTQ+ Romance:
The romance genre has been a longtime reader favorite and can often turn a romance reader into a repeat customer for bookstores that invest in curating a romance selection for their stores. This session will celebrate LGBTQ+ romance with some of today’s essential young adult and adult LGBTQ+ authors, who will discuss the importance and value of creating stories about love, talk about the importance of representation, and look at how everyone can work to expand readership of these titles outside of the LGBTQ+ community to drive sales.

Neurodiversity at Work:
“Neurodiverse” is a label that covers a multitude of neurological variations, including autism spectrum disorder, dyslexia, dyscalculia, dyspraxia, and ADHD, for example. If you identify as neurodiverse, have neurodiverse staff or customers, or are simply interested in learning more about neurodiversity in the workplace, this session is for you. A panel of experts will discuss benefits neurodiverse staff bring to a workplace, challenges, and how to remove potential friction points to enable staff to achieve their potential.

New Labor Laws and Best Practices in the Time of COVID:
Join John Kelly, Senior HR Consultant for Pinnacle Human Resources, as he highlights best practices for managing staff in the age of COVID. Kelly will cover subjects such as: safety policies, contingency plans, COVID-related hiring practices, work from home best practices, remote employees, COVID vaccination requirements, and new labor law requirements. In addition, he’ll speak to the importance of your employee manual and how to incorporate these changes into it, and offer an employee manual template for those just getting started.