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Citizens Advice Hammersmith & Fulham - Customer Experience Survey
Thank you for participating in our user experience survey. Your feedback is important to us and will help us to improve our service delivery and ensure it meets your needs. Please don't forget to click the 'Submit' button at the end, to save your responses. Thank you!
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* Indica que la pregunta es obligatoria
About our service
How did you initially make contact with us about your advice issue?
*
By telephone (using our 0808 phone number)
By telephone (using the existing client number)
By coming to Avonmore Library
Visiting an Outeach location (Charecroft, Queen Caroline, Shepherds Bush Families Project)
Completing the enquiry form on our website
Sending us an email
I was referred by someone else (e.g. another organisation, support worker, food bank)
Otro:
How easy was it for you to access our service?
*
Very easy
Quite Easy
Difficult
On a scale of 1-5 (1=very satisfied, 5=not satisfied) how satisfied are you with the service you received?
*
Very Satisfied
1
2
3
4
5
Not at all satisfied
How many interactions (calls / emails / meetings) did you had before getting the help you needed
*
My issue was dealt with in a single call or email
I have had 2 or more calls / emails / meetings
My issue is ongoing
Otro:
Would you use our service again?
Yes
No
Maybe
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Would you recommend us to someone else?
Yes
No
Maybe
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About the impact of our service
As a charity it's very important for us to understand how the advice we give improves our clients' lives. Please let us know whether you agree or disagree with the following statements
I feel less worried or stressed about my issue
Agree Strongly
Agree
Neither agree or disagree
Disagree
Disagree strongly
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I am more aware of my options and rights
Agree Strongly
Agree
Neither agree or disagree
Disagree
Disagree strongly
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I now feel more confident to manage this issue on my own, or know where to find more support if I need it
Agree Strongly
Agree
Neither agree or disagree
Disagree
Disagree strongly
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About You (optional)
It helps us to understand a bit more about the people who have responded but you can skip this if you prefer
What is your housing status
Council Rented
Housing Association
Owner Occupier
Private rental
Living with friends / relatives (long term)
Staying with friends / relatives (short term / sofa surfing)
Otro:
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What is your age group?
Under 18
19- 30
31-40
41-50
51-60
61-70
71-80
80+
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Is there anything you'd like to add or someone you'd particularly like to mention? We welcome all feedback both positive and negative. (Please note that for data protection we cannot respond to individual questions posted here so please do not reveal any personal information).
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