ORGANIZATIONAL LEADERSHIP A

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1) Leadership is the ability to do all of the following EXCEPT

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A) manipulate deals.

B) motivate others.

C) influence others.

D) enable others to contribute towards the effectiveness and success of the organization.

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2) SWOT analysis does NOT look at a leader's

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A) strengths.

B) opportunities.

C) timeline.

D) weaknesses.

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3) An emotional intelligence trait referring to the extent that people are sensitive to situational cues and can adapt behavior to match the situation is

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A) leadership motivation.

B) drive.

C) self-monitoring personality.

D) integrity.

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4) Each of these are one of the seven competency characteristics of effective leaders, EXCEPT

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A) authority

B) intelligence

C) self-confidence

D) drive

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5) Which of the following is NOT a positive example of good work ethic?

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A) stack up overtime hours and larger pay

B) dress professionally for work

C) arrive to work early

D) attend professional development conferences

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6) Which of the following is NOT a trait of an effective leader?

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A) authoritarian

B) dominance

C) high energy

D) intelligence

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7) Intelligence does NOT refer to

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A) problem solving.

B) political savvy.

C) decision making.

D) critical thinking.

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8) As Jim's leader, you have noticed that he is low on involvement and high on critical thinking and you have concluded that Jim is a(n) _____ follower.

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A) alienated

B) pragmatic

C) conformist

D) passive

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9) The ____ personality dimension includes traits related to self-control and how well one remains under pressure.

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A) surgency

B) attractiveness

C) adjustment

D) conscientiousness

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10) To many, the word management suggests

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A) creativity

B) dynamism

C) efficiency

D) risk-taking

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11) Which of the following is an example of a figurehead role?

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A) signing official documents

B) answering letters

C) scheduling when employees will use material and equipment

D) serving on committees with members from outside the organizational unit

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12) Which of the following is an example of a spokesperson role?

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A) attending professional/trade association meetings

B) entertaining clients or customers as official representatives

C) purchasing new equipment

D) reporting information to the government

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13) Leaders perform the ____ role when they represent the organization or department in legal, social, ceremonial, and symbolic activities.

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A) leader

B) negotiator

C) figurehead

D) liaison

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14) Which reports examine a problem and suggest solutions?

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A) formal

B) analytical

C) informational

D) persuasive

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15) Which of the following is a component of analyzing?

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A) thinking

B) avoiding distractions

C) watching nonverbal cues

D) taking notes

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16) Implicit leadership is based upon a

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A) need for situational control.

B) attribution errors.

C) stereotyping.

D) all of the above.

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17) A manager asking a new employee to do something beyond what the formal employment agreement calls for so the manager can gauge the employee's reaction is an example of

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A) a situational factor.

B) vertical dyadic linkage theory.

C) organizational citizenship behavior.

D) organizational citizenship behavior

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18) Which of the following is NOT one of the key responsibilities a leader should undertake in order to create an effective team?

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A) encourage and support team decisions

B) identify the team's weaknesses.

C) develop trust and a norm of teamwork

D) emphasize group recognition and rewards

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19) The three levels of analysis of leadership theory include all of the following EXCEPT

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A) group.

B) organizational.

C) behavioral.

D) individual.

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20) A transactional leader is one who

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A) works for long-term goals of the organization.

B) is the ideal form of leadership.

C) deals with people in order to get them to do things the leader wants.

D) inspires people and has strong interactions with them.

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21) The continuum leadership model major leadership variable include all of the following EXCEPT

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A) the boss.

B) the situation/time.

C) the company.

D) the subordinates.

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22) Authoritarianism is the degree to which employees

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A) defer to others.

B) take no orders from others.

C) don't want to be told what to do.

D) don't want to be told how to do the job.

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23) Emotional intelligence includes all of the following EXCEPT

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A) social awareness

B) self-awareness

C) self-concept

D) self-management

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24) Which of the following statements concerning the rational and emotional aspect of leadership is FALSE?

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A) Good leadership involves touching others' feelings.

B) Leaders can use rational techniques and/or emotional appeals in order to influence followers.

C) Leadership includes actions and influences based only on reason and logic.

D) Aroused feelings can be used either positively or negatively.

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25) Two-factor theory proposes that employees are motivated by _____ factors.

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A) extrinsic

B) intrinsic

C) maintenance

D) hygiene

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26) Which of the following is NOT a category of needs in the acquired needs theory?

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A) power

B) affiliation

C) success

D) achievement

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27) All of the following are levels of needs in the hierarchy of needs theory EXCEPT

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A) physiological.

B) social.

C) safety.

D) psychological.

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28) Physiological needs include all of the following EXCEPT

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A) adequate salary.

B) working conditions.

C) breaks.

D) promotions.

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29) The process of building motivators into the job itself by making it more interesting and challenging is known as

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A) job diversification.

B) job enrichment.

C) job enhancement.

D) job enlargement.

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30) All of the following are considered extrinsic motivators in Herzberg's two-factor theory EXCEPT

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A) work itself.

B) company policies.

C) working conditions.

D) benefits.

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31) Which of the following is NOT a communication barrier?

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A) different language

B) eye contact

C) noise

D) texting

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32) Leaders can successfully convey information and meaning of the message through

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A) contingency leadership.

B) connection.

C) coercive power.

D) communication.

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33) To improve your written communication skills, which of the following are important tips?

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A) Your message should be detailed and thorough.

B) Write in the passive voice.

C) Set an objective for your communication before writing.

D) Don't spend time editing your important work.

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34) When you develop a rational persuasion, you should do all of the following EXCEPT

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A) explain how potential problems and concerns will be handled.

B) offer a detailed step-bystep plan.

C) focus on how you and the organization benefit by achieving the objective.

D) demonstrate how to do a task, when possible.

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35) During a meeting

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A) taking notes is considered rude.

B) you should be willing to listen to different points of view.

C) you should avoid making eye contact when you speak to others in the meeting.

D) having cell phones on vibrate are not distracting.

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36) To check for the receiver's understanding in oral communication, you ask him or her

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A) indirect questions.

B) to paraphrase the message.

C) do you have any questions?

D) direct questions.

Other:

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37) The message receiving process includes

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A) listening, analyzing, and checking understanding.

B) listening, paraphrasing, and analyzing.

C) listening, analyzing, and following up.

D) listening, analyzing, and giving feedback.

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38) ______ is the process of giving the speaker you undivided attention.

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A) Listening

B) Paraphrasing

C) Checking understanding

D) Analyzing

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39) All of the following are components of listening EXCEPT

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A) not assuming and interrupting.

B) watching and attending to only verbal cues.

C) paying attention.

D) asking questions.

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40) Recognizing workers' differences and needs

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A) encourages competition among the workforce.

B) causes low morale among workers.

C) leads to low productivity.

D) leads to claims of discrimination.

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41) The most powerful determinant of overall situational favorableness is

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A) task structure.

B) position power.

C) leader-member relations.

D) locus of control.

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42) ____ means that the leader works with followers to help them identify and learn the behaviors that will lead to successful task accomplishment and organizational rewards.

1 point

A) task structure.

B) position power.

C) leader-member relations.

D) locus of control.

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43) Which of the following statements regarding emotional intelligence (EI) is TRUE?

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A) IQ outweighs EI when it comes to personal achievement.

B) There are five components of EI.

C) An offshoot of EI is IQ (intelligence Quotient).

D) EI is the ability to work well with people.

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44) The ______ follower is someone who is high on involvement but low on critical thinking.

1 point

A) alienated

B) pragmatic

C) passive

D) conformist

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45) Because your leader is an authoritarian leader, you know that he prefers _____ followers.

1 point

A) pragmatic

B) conformist

C) alienated

D) passive

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46) Because one of your employees, Angela functions well in self-managed teams, likes to initiate change, and is willing to put herself at risk for the best interest of the organization, she is a(n) ____ follower.

1 point

A) alienated

B) pragmatic

C) effective

D) conformist

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47) The ____ follower is someone who is neither high on critical thinking nor involvement.

1 point

A) conformist

B) pragmatic

C) passive

D) alienated

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48) The type of follower who reveals the greatest range of behaviors is the

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A) pragmatic follower.

B) isolate.

C) effective follower.

D) conformist follower.

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49) Teams that bring together people to perform unique tasks to create new products are

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A) corporate cultures.

B) cross-functional teams.

C) committees.

D) specialized teams.

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50) Team members have equal authority in a

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A) line organization.

B) line and staff organization.

C) staff organization.

D) flattened organization.

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