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FM On Call practices
Hi all, I am looking to do some benchmarking for on-call practices for on call staffing and pay procedures. I am looking for feedback on the processes people use and if they generally align with the process outlined below.
We have an employee for each functional area on call to respond after hours/weekends
They serve a week at a time in a rotation within their shop, need to remain within 1 hour of campus, and be reachable via cell phone. (99% utilize their personal cell phones as a point of contact).
Our campus safety department answers phones 24/7 and determines if a call in is required by Facilities staff. Our business hours are M-F 7-330
They receive 4 hours of straight pay for being on call for the week
If there is a holiday during that period, they receive an additional 2 hours for each holiday day
If called in, they receive a minimum of 4 hours 1.5 pay rate and the same pay if the call in takes more than 4 hours
If they complete the call and get off campus/home and receive another call, that is an additional 4 hour minimum. If they are on campus still, they respond as a continuation of the first call.
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Email
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Your email
What is the name of your institution?
Your answer
What is the size of your institution, by enrolled students
0-1000 students
1000-2500 students
2500-10,000 students
more than 10,000 students
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Is your campus staffed by facilities 24/7?
Yes
No
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Which statement best describes your Facilities staffing model?
One day shift only, Monday through Friday
One day shift only, seven days a week
1st and 2nd shift, Monday through Friday
1st and 2nd shift, seven days a week
Other:
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Are facilities staff unionized?
Unionized
Non-Union
Other:
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If unionized, is the on call system codified in the contract?
yes
No
n/a
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How is on-call staffed in your department
Front line staff are on call directly per their functional area
A rotating supervisor is on call to triage and calls in the necessary staff to respond
Other:
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How long is the on-call period for those on call?
A day
A Week
A Month
Always on call
Other:
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If not facilities, who dispatches calls to the on call staff
Campus Safety/Security
Campus or local police
Other
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Are staff paid to be on call regardless of calls received?
Yes
No
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If staff are compensated for being on call without being called in, describe how that works
Your answer
How are staff compensated when called in?
Actual hours worked at straight time
Actual hours worked at overtime rate
A minimum amount of hours, paid at straight time
A minimum amount of hours, paid at overtime rate
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If another call is received while on campus responding to the first call, is that considered an additional call in, or part of the same continuous call?
Option 1
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Please add any details, comments, or additional information you are willing to share about your on call program
Your answer
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