Pivot Project Survey Form
Our goal is to help companies fulfill their e-commerce business strategies while we take care of their customer service department. But first, let us understand you better by filling up this form.
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Company Name: *
Website address:
Contact Person & Designation: *
Contact Number: *
Type of merchant business (check all that apply)
Which eCommerce Platform are you currently using? (multiple options)
Are you currently using any eCommerce SaaS software to do marketing, customer engagement and/or order management?
Clear selection
Monthly Order Volume range?
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Annual Sales Revenue range? *
Who usually handles your customer service support? *
Daily or monthly customer service enquiries/tickets volume? *
How many customer support agents do you have now? *
Which CRM/Live Chat system do you use? *
Will you consider outsourcing your Customer Support to an eCommerce specialist? *
If Yes, what's your budget? When do you need it and how many agents you may need? *
If No, what's the concern behind it? eg. budget, no available service providers, etc. Do you need other roles to outsource? *
What are the top 3 challenges you have to grow your eCommerce business? *
Is there any comment/suggestion that you would like to share that will help improve customer experience?
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