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SEM-IV-TQM Assignment I
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Chanakya
Takshsheela
Gurukul
Eklavya
Identify the ISO 9000 for the following statements.
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Audits of the processes and documentation of an organization
It is a family of standards related to environmental management
Recognize social responsibility
None
Which of the following is responsible for quality objective?
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Top level management
Middle level management
Front-line management
All of the above
Why is Malcolm Baldrige National Quality Award (MBNQA) given?
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Total Quality Management
International Standard Organization
Total Productive Maintenance
Total Quality Control
Total Quality Control
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When you're managing dozens of tasks, dependencies, and people
When organizations and businesses want to improve efficiency
It is essentially a letter containing some important information that is distributed to a large number of people"
The purpose is to provide an objective independent examination of the financial statements
What is Control chart?
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Process monitoring tool
Process control tool
Both (a) and (b)
None of the above
"Choose the concept for the following problem.Company has multiple manufacturing lines, so it's hard for them to know where to focus their attention. They have reports about what happened in the past but they want to know where their biggest problems are right now – so they can fix them before they affect their numbers for this month. "
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Cause and Effect
ISO
TQM
Machine down time
Name the Focusing factors of TQM & ISO both.
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Customer
Employee
Supplier
All of the above
Tell one of the reasons of quality problems in Deming?
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Due to negligence of management
Due to improper method
Due to inefficient machine
Due to material
While setting Quality objective, What is to be considered?
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Material quality
Customer need
Market demand
All of the above
Company is confronting with the situation of employee turnover and absenteeism. Construct the program using the following techniques for reducing absenteeism.
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It is the process of establishing employees' roles and responsibilities
Its function is to: Organize and facilitate learning and development
Raise in pay for all employees by whatever % the management decide to make the pay more attractive and competitive.
All of the above
Match CMM with its full form.
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Capability maturity model
Capability monitoring model
Capability measuring model
Capability matching model
Examine the need that is to be considered while setting Quality objective.
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Customer need
Organizational need
Supplier need
Worker need
Which of the following is for Environment management?
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ISO-9000
ISO-14000
ISO-26000
ISO-31000
What is the full form of TQM?
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True quality machining
Total quality management
True quantitative machining
Total queue management
Which quality technique will be Applied for the following condition. "Officers directly working with the customers i.e. relationship managers, engagement managers, business analyst, customer care executives, service engineers etc."
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Juran's Quality
Deming's Quality
Kaizen
None
Identify the correct tools for data analysis.
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Cause and effect diagrams
Pareto charts
Option 3
All of the above
Among the data analysis tools, Select the one used to record the frequency of occurrence of certain product or service characteristics.
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Graphs
Pareto chart
Checklist
Histogram
Outline the main arguments for Pareto concept.
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The probability that a product will be functional when used
80% of the problems being caused by 20 percent of the factors
Competitive benchmarking
Quality at the source
Organizations are facing problems everyday and they want to understand the causes of these problems in order to solve them effectively. Solve the problem using Quality tool.
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Cause-effect diagrams
Methods
Checklist
Flowchart
Identify the first step in problem solving process.
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Plan
Do
Check
Action
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