Cloud 9 Novelties Consumer Warranty for Sex Machines

Thank you for purchasing a Cloud 9 Novelties Sex Machine product. Your purchase includes a 30-day limited warranty from the date of purchase against any mechanical failure. If your product fails to work due to any defect in workmanship or materials, our Cloud 9 Warranty Department Representatives will work with you toward an amicable solution.

30 DAY LIMITED WARRANTY

The manufacturer will repair or replace this product if there is a mechanical defect not due to misuse or unauthorized repair. No warranty applies to products purchased outside the United States. The manufacturer does not warrant this product will achieve a particular result or that it is fit for a particular purpose and is not liable for any damages related to the use of the product. Never immerse battery or electrically operated items in water.

Please fill out the form below, and include a copy of your original receipt and a photo of your defective product for our documentation. (We do not accept unauthorized returns. If a return is necessary, customers are responsible for shipping & handling costs.)  

Please fill out the completed form, and a technician will contact you to resolve your issue. Do not return the machine without prior authorization.


If you have any questions please contact us at sales@cloud9novelties.net.

*Please do not submit F-Machine, Tremblr, or Gigolo Warranty requests here; all warranty requests for those Sex Machines must be directed to sales@f-machine.com