Oh no! Something's not working as expected!
Let's get someone to help you! Simply complete the below form and we will reach out to you via email or phone to troubleshoot the issue. Please allow up to 24 hours for a resolution. Note: We will do our best to diagnose problems with the scanner, but we are unable to diagnose problems with external factors including but not limited to your computer, your network, or your internet connection. We may offer advice on how to correct these issues, but we recommend consulting with your IT department before making any changes to your computer or network settings.