Thursday, June 25 9:00 - 10:15 am

Most library systems have adopted customer service models that encourage staff to find ways to “get to yes” to meet our patrons’ needs. However, in today’s new reality, as we start opening up library locations again, staff are going to have to deliver more “nos” than ever before. This will require “untraining” staff on new ways of thinking about customer service and safety, while still maintaining our ability to serve our patrons.

During this 75 minute session some of our Staff Training Roundtable members will discuss the concept of “untraining” and share some ideas. Participants will then work together in breakout sessions to apply these concepts and discuss different strategies for “untraining” your staff.

Tuesday, July 21 9:00 - 10:15 am

Since March, when Oregon was issued a stay at home order, and most of the state was shut down, everyone has been bombarded with “online learning” opportunities. The reality is that the future of training (at least for a while) will be in an online environment. You may have already started asking yourself… how do I do that? Do I try to conduct “live” training sessions or do I create “canned” just in time learning? How do I build in activities so that the learner is doing more than just listening to someone talk over slides (...zzzzzz....)? If it is a live session, how can I replicate the pair and share or group activities that were so successful in the classroom?

During this 75 minute session, some of our Staff Training Roundtable members will discuss “virtual” training concepts, talk about the various options and share some ideas about modifying the classroom experience. Participants will then work together in breakout sessions to apply these concepts and share ideas and best practices. This session will work best if you bring a training idea with you. What’s the class you know you need to teach, but are stuck on how to do it?