Customer feedback
We want to hear your feedback so we can keep improving our logistics and content. Please fill this quick survey and let us know your thoughts (your answers will be anonymous).
Type of Client: *
Sex: *
INSTRUCTIONS: Select your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.
Which of the following best describes your awareness of a CC? *
If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was..? *
If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction? *
INSTRUCTIONS: For SQD 0-8, please select on the best corresponds to your answer.
SQD 0. I am satisfied with the service that i availed. *
SQD 1. I spent a reasonable amount of time for my transaction. *
SQD 2. The office followed the transaction's requirements and steps based on the information provided. *
SQD 3. The steps (including payment) I needed to do for my transaction were easy and simple. *
SQD 4. I easily found information about my transaction from the office or its website. *
SQD 5. I paid a reasonable amount of fees for my transaction. *
SQD 6. I feel the office was fair to everyone, or "walang palakasan", during my transaction. *
SQD 7. I was treated courteously by the staff, and (if asked for help) the staff was helpful. *
SQD 8. I got what I needed from the government was sufficiently explained to me. *
Suggestions on how we can further improve our services (optional):
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