10. Timber Features & Complaint Management

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10. Timber Features & Complaint Management - Technical Training

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Is colour range always represented by sampling? *

1 point

Yes

Only in lacquered products

Unfilled elements should never be present in Timber Flooring *

1 point

True. This is a product fault

False. No elements need to be filled, this is the supplier's choice

False. Generally, unfilled elements <5mm are acceptable by manufacturing standards

Smoking the timber raw material… *

1 point

Has no influence on colour variation and sapwood

Limits colour variation and sapwood

May accentuate colour variation and sapwood

How should Floor Protection be constructed? *

1 point

In two layers; a breathable memebrane covered by an impact protection layer taped at joints

A single breathable layer taped directly to the floor surface

A single breathable layer taped at joints but not to the flooring

Cupping and crowning of timber floors *

1 point

Can be caused by both heating systems and improper maintenance

Are ony ever caused by heating systems

Are only ever caused by improper maintenance

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