North Queensland Women's Legal Service Client Satisfaction Survey

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North Queensland Women’s Legal Service (NQWLS) is a not for profit, specialist community legal centre. We seek to advocate for and empower women by providing free, accessible and high-quality legal advice and assistance in a way that is both sensitive to their needs and situation, and sustainable, given the limited resources available to us.

Although we pride ourselves on the services we provide, we are always looking for ways in which we can improve. Please take the time to complete the following survey if you can. Your feedback, both positive and negative, is valuable to us and helps us better assist other women in the future.

Please mark the response that best describes your experience with NQWLS. Please feel free to provide any additional comments and, if you feel comfortable, your name and contact details. Please note that this survey is confidential and does not in any way affect the services available to you.

Name of the lawyer/worker who assisted you (if known)?

1. How well did your lawyer help you better understand your legal situation and options?

Very well

Well

Somewhat

Not well

Not at all

Clear selection

2. How clearly was the legal advice explained to you?

Very clear

Clear

Somewhat

Not clear

Not clear at all

Clear selection

3. Did you feel that all of your questions were adequately answered?

Yes

Somewhat

Clear selection

4. Do you feel better able to deal with your matter moving forward?

Yes

Somewhat

Clear selection

5. Were you offered referrals to appropriate non-legal support services/assistance?

Yes

Not required

Clear selection

6. How would you rate the overall service you received at NQWLS?

Very good

Good

Neutral

Bad

Very bad

Clear selection

7. Would you contact NQWLS for assistance again?

Yes

Maybe

Clear selection

8. Tell us how you think your experience with NQWLS or our Service generally could be improved?

9. Did the legal assistance you received from NQWLS make a difference in your life / situation and, if so, can you please tell us how?

10. Any other feedback / comments?

Finally, do we have your permission to contact you about your experience with NQWLS to assist us in making improvements or seeking additional funding? If so, please provide your name and contact details below.

Submit

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