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Firmoo Customer Survey
Thank you for taking this brief survey! Your feedback will help us provide better products, service and shopping experience.
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* Indicates required question
1. How likely are you to recommend
firmoo.com
to a friend or colleague?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
10
Extremely likely
2. What do you think of our customer service?
*
Much worse than expected
0
1
2
3
4
5
6
7
8
9
10
Much better than expected
3. Which of the following areas would you most like us to improve on? (Choose three options at most)
*
More frame styles
More product types
Lower prices
Easier ordering process
More payment options
Higher quality products
Longer product warranty
Faster shipping
Cheaper shipping fees
Faster processing for returns / exchanges
Quicker customer service
More professional customer service
More personalized customer service
More ways to contact customer service
Other:
Required
4. Which of the following best describes you?
*
This is my first visit to
firmoo.com
I am a returning visitor, have not purchased yet
I just made my first purchase on
firmoo.com
I am a returning customer
Other:
5. Would you like to be contacted by a Firmoo customer service representative regarding this matter?
*
Yes
No
Your email address
Your answer
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