COVID-19 Guidelines

Trainers are fully vaccinated. Masks are encouraged at indoor classes and sessions. Please bring your own supplies. If you are ill, have any symptoms, think you may have been exposed or have tested positive COVID-19, DO NOT attend class/sessions and notify us immediately so we can take the necessary measures. In the event classes need to be cancelled due to the pandemic, we will contact you about options for rescheduling or to convert your tuition balance towards other training services. We will not be able to provide refunds under these circumstances.

Pre-Approval
We will review your pre-approval form upon receipt. We may follow up by phone or email with further questions, and/or ask you to bring your dog to a class location to demonstrate their current skills. We may also provide further instruction/homework to better prepare you for the Intermediate Obedience class. You will receive email notification of approval.

Class Objective
PRO K-9’s training classes are designed to aid the dog and owner to make the dog more obedient and a more social member of the family. Class curriculum is age dependent, and will give the owner an understanding of techniques designed to teach the dog quickly, and knowledge of how to correct and prevent behavior problems. A direct result of how quickly the dog learns depends on how well the training instructions are followed. Owner understands that no guarantees can be made in regard to their dog’s behavior.

Enrollment Restrictions
To provide a productive learning environment for each of our students and for the safety of students and store patrons/vet clients, we cannot enroll dogs in group classes who have shown any signs of aggression (towards people or dogs), dogs who are unvaccinated, in heat, or who show symptoms of a communicable disease. Additionally, dogs who may exhibit social anxieties or over-stimulation in a social environment may have a difficult time learning in a distracting class setting. Elderly dogs or dogs with medical conditions that limit their physical activity also may not benefit from a class setting. (Dogs in these situations would better benefit from an in-home training program.) Each dog will also require a capable adult owner or handler during class (age 18 and up). If you are uncertain of your dog’s ability to attend or succeed in class, please contact us prior to registering. PRO K-9 reserves the right to deny attendance and retain your non-refundable deposit if any of the provided information on your registration form is found to be false or misleading, or for any other reason we believe anyone’s safety during class may be compromised, now or in the future.

Class Schedule
Classes must have a minimum of three dogs registered (6-dog class), or two dogs registered (4-dog class) 24 hours prior to the start date to remain scheduled as-is. In the event of an under-booking or over-booking, we will contact you prior to attending your first session to offer solutions, including but not limited to: a waitlist for the requested class; reserving your spot in a future class; or reserving your spot at another location. If we are unable to find a solution that works for you, we will refund your deposit or tuition within five business days of your requested start date.

Attendance
Owners and dogs must attend a minimum of 5 classes to obtain a Certificate of Completion and be considered a class graduate. In the event you are unable to attend a class, you may make arrangements with your trainer to makeup the class. In the event the training class is not completed due to unforeseen circumstances, tuition paid may be credited (in full or partially) towards continuation in another class, at PRO K-9’s discretion. Owner understands that trainers will make every effort to keep scheduled class times. In case of weather, health or family emergencies, your trainer may arrange for a substitute trainer, schedule a makeup class at another location, or invite you to attend a future class to makeup any missed curriculum.

Payment
A non-refundable deposit is required to complete class registration, and tuition balance is due the first week of class (cash, check, Visa/Mastercard, PayPal). There is a $25.00 service fee for each check returned by the bank for non-payment. Any refunds of credit card payments will include a deduction of the processing fees charged to us that are not reimbursed by our processor. The owner understands that the trainers will reveal unique training techniques and provide written material at the first class. No refunds will be made because of this.

Vaccinations Records

Proof of current vaccinations are due at your first week of class -- veterinarian records of Rabies, Distemper/Parvovirus, and Bordetella. Please notify us immediately if your dog begins to show any signs of illness after these records are provided. Please provide records as they are updated.

Waiver of Liability
The owner agrees to assume all risk, and accept all responsibility for the actions of his/her dog(s), children, and/or handler in attendance. Owner and class participants agree to hold harmless PRO K-9, Premier Pet Supply, and Healthy Paws Veterinary Medical Center, their employees and agents.

Privacy
We respect your privacy and will never share your information with other parties. Your provided contact information is used only to contact you about our services. By submitting this form, you are granting PRO K-9 permission to contact you by mail, phone or email. Our newsletter is serviced by Constant Contact, and you may unsubscribe via the link found at the bottom of every newsletter email.

Photo Release
I understand that PRO K-9 occasionally takes photographs or video of training sessions to use for educational and promotional purposes. I hereby give PRO K-9 consent to record and photograph my image and/or voice to be used in their print materials, on their website, and social media pages. I further understand that my image will never be sold, that no special compensation will be provided to me for use of my image, and that I may not be informed in advance of the specific use of my image.

Copyright Notice
All training and marketing materials, printed or electronic, are proprietary information and copyright of PRO K-9, and may not be duplicated, modified or shared without our written consent. This includes but not limited to: information and images on our website or Facebook page, in our brochures and flyers, in our training manuals and homework sheets, in our online forms and printed contracts, or in our videos or streaming content.

© 2011-2023 Lil Friends, LLC d/b/a PRO K-9

Agreement
By submitting the above registration form, the owner agrees that: 1) they have read and fully understand the terms and conditions of this training program; 2) that the information they provide is not false or misleading; 3) that this agreement supersedes any and all agreements written or verbal.