SPORTEGRATION Complaint Form

Use this form to file a complaint about SPORTEGRATION, its courses, employees, volunteers or other participants.

All complaints submitted through this form will be handled by a working group of 3 people. They will keep your information confidential (they will not tell others your information).

If you wish you can also submit a complaint anonymously (without telling your name). You can also ask someone else to submit a complaint for you, if you cannot and do not want to do it yourself.

Filing a complaint WILL NOT affect your participation in SPORTEGRATION activities, or in any way negatively affect the support you may be receiving from SPORTEGRATION. Filing a complaint DOES NOT cost anything.

If you are uncertain about what counts as inappropriate behavior, you can find examples here: https://sportegration.ch/en/about-us/safeguarding-measures/ 

If you do not wish to file a complaint, but would rather share feedback or inputs with us, please be aware that those cannot be handled through this channel. As soon as we have set up a Feedback Form, we will share the link.

Please be aware that the truthfulness of any accusations will be checked before any action can be taken from the side of SPORTEGRATION.

Please note that we do not handle non-SPORTEGRATION related complaints through this form. For example, any issues with your or your family's asylum applications, with the SEM, with asylum seeker centers or housing, with the municipality or canton, or other administrative issues, cannot be handled through this form.

We aim to get in touch with you about your complaint within 7 days.

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Contact Information
Please give us your name and phone number or email address.

If you do not want to share your personal information with us, that is okay. Just write "No" in the field below.

However, that can affect how well we can support you with your complaint. The more you can tell us, the better we can investigate the issue, support you, and find a solution together.
Any possible actions will be discussed with you first. 
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What is your connection to SPE?
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Please explain what your complaint concerns

Please give as many details about your complaint. Explain for example:

1. What happened? Why are you filing a complaint?
2. Where did this happen? E.g., at a SPORTEGRATION event, a training session, a school course, during your mentorship, in the SPORTEGRATION office, outside of SPORTEGRATION activites.
3. Were other people involved? If so, can you give their names or decribe them in another way? E.g., are they a SPORTEGRATION employee, volunteer, participant or partner? What is their gender, how do they look?
4. Was this the first time this happened, or has it happened more often? If yes, how often? 
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When did this happen?
Can you give an exact date or a time period when this happened?
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How would you like us to solve this situation?

What would be the best solution for this situation in your opinion?

We cannot guarantee that we can solve the situation exactly in the way that you would like us to solve it. However, we value your opinion and will take it into consideration the best we can. 
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May we contact you about your complaint?
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How would you like for us to contact you?

What is the easiest way to reach you? E.g., by phone, WhatsApp, email or another way?
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Do you have something else you would like to share with us?
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