Bank and Financial Services Survey
UNHP is checking in with our program users to see how well your bank and/or financial services are working for you. Even if you currently do not have an active bank account, we still want to hear from you. We want to use this information to get better financial services for you in your neighborhood.  This survey can be submitted anonymously and will take under 10 minutes to complete. 

If you have any technical issues or questions before or when taking this survey, please email resourcecenter@unhp.org. We appreciate your time and response.

UNHP has created a Banking Tool to help compare affordable banking option in our neighborhood by giving you contact information for branch staff and product details at 5 financial institutions. Click the link here: https://unhp.org/publications/guides/bronx-banking-tool. 

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Si prefiere, completar esta encuesta en español por favor visite este linc (solo una encuesta por persona): https://forms.gle/9B4pkZD35KNwqLkw6

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Do you use a traditional bank or a financial service? Select one. *
What bank or financial service do you use, if any. Select all that apply. *
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If you use more than one bank or financial service - why? Select all that apply. *
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How do you deposit money? Select all that apply. *
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What type of bank account(s) do you have? Select all that apply. *
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How many years have you had an account with a bank or other financial service? Select one. *
How do you withdraw money or cash checks? Select all that apply. *
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Do you use an app to handle your money? Select all that apply. *
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Do you pay fees to access your money, for example at ATMs? Select all that apply. *
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What do you pay in total fees each month? Select one. *
What was the biggest amount you have had to pay? Answer with a dollar amount or comment about this process. *
What matters to you in a bank or financial service? Choose your top 5. *
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What is working for you with your bank or financial service? Select all that apply. *
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What are your biggest complaints about your banking or financial service? Select all that apply.   *
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Is there anything else you would like to comment on? *
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