The Consumer Protection Act, 2019, came into force on 20th & 24th July, 2020 (two different dates for different sets of provisions of the Act) replacing the 33 year old Consumer Protection Act. 1986. The new Act strengthened the legal and policy framework towards achieving the avowed object of better protection of Consumer in India. This webinar series will address, analysis of the provisions of CPA, 2019, specifically on E filing of Consumer Disputes & hearing of matters through video conferencing.