BUSINESS COMMUNICATION Form

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1) If you are a correspondence manager in a company, what role would you see for letters, memos, and reports in your organization?

1 point

A) They can be used in internal as well as external correspondence.

B) They are merely documents to handle correspondence

no big deal.

C) They fulfill the role of goodwill in all correspondence, inside or outside.

D) They are essential documents to inform, request, or persuade.

Clear selection

2) Which type of communication document is only used in internal communication?

1 point

A) press releases

B) letters

C) memos

D) reports

Clear selection

3) Common gender pronouns, (such as he or his) were formerly used

1 point

A) when a masculine pronoun was the only choice.

B) to indicate both men and women when the gender was unknown.

C) as a sexist term for women only.

D) only when referring to men.

Clear selection

4) The most frequently used form of communication is

1 point

A) Reading

B) Listening

C) Writing

D) Speaking

Clear selection

5) “It is not what you say, it is how you say it that’s important” indicates the need for which of the C’s?

1 point

A) Coherent

B) Courtesy

C) Clear

D) Correctness

Clear selection

6) The communication process can be hindered by differences in education, physical occurrences, and/or mental distractions which are referred to as:

1 point

A) encoding habits

B) decoding habits

C) interferences or barriers

D) feedback

Clear selection

7) What are the two most important positions in a letter?

1 point

A) sender’s title and any enclosure

B) return address and date

C) opening and closing

D) letterhead and closing

Clear selection

8) How a person communicates impacts their:

0 points

A) personal goals

B) primary research

C) prioritizing

D) professional life

Clear selection

9) Which of the following sentences contains all of the five Ws?

1 point

A) In a meeting at company headquarters on March 9, 2004, the Board of Directors approved the revised employee policy manual.

B) New employees should report at 8:30 a.m. on Monday, October 6, for an orientation session.

C) Please join Chief of Staff Dr. Arlyn Michaels at the 4th floor nurses' station for a tour of the new facility.

D) Committee volunteers will meet in conference room C on Thursday at 2:30.

Clear selection

10) Goodwill letters are:

1 point

A) special and spotty

B) searchable, specific, and spontaneous

C) specific and short

D) special, specific, and selfish

Clear selection

11) Which technique below is one to avoid in professional telephone messages?

1 point

A) use numerous points to start quickly and then ramble through them

B) be cheerful and identify yourself

C) plan the agenda you want to discuss and be ready with your points

D) say thank you and please during the conversation as needed

Clear selection

12) An external report may be a report such as a(n):

1 point

A) lateral report on finance and absenteeism

B) functional report on accounting to the auditor

C) annual report to stockholders

D) sales or production report to the department head

Clear selection

13) What is the objective of a message that tells the receiver about a new product just coming on to the market?

1 point

A) to inform

B) to record

C) to request

D) to persuade

Clear selection

14) North Americans usually possess an attitude of independence and freedom from control which is known as:

1 point

A) individualism

B) tolerance

C) ethnocentrism

D) national origin

Clear selection

15) The grapevine is often fed by:

1 point

A) netiquette

B) advertisements by the sales staff

C) gossip

D) rules and regulations by external customers

Clear selection

16) The articles, data, and other information gathered should be analyzed and evaluated which means to

1 point

A) examine it to understand it and its usefulness and accuracy for the research.

B) focus on the author of the data lost.

C) write an annotated reference.

D) satisfy the owner of the data.

Clear selection

17) Because it is so easy to copy or cut and paste from the Internet without citing, this unethical and illegal practice has contributed to

1 point

A) fewer lawsuits.

B) accountability.

C) plagiarism.

D) accurate information use.

Clear selection

18) When writing a proposal

1 point

A) Describe the problem or need from the reader’s point of view

B) Do not describe benefits for the receiver

C) Do not mention the time needed to complete the project

D) Do not explain the cost until the proposal has been accepted

Clear selection

19) Reference initials in a letter

1 point

A) may reflect the initials of all people involved in the creation of a letter.

B) consist of the capital letter initials of the person who authored the letter.

C) must be included on every business letter.

D) always appear as the very last item in the letter.

Clear selection

20) Effective paragraphing may be achieved through:

1 point

A) demonstration

B) goodwill

C) coherence

D) opinion

Clear selection

21) The main purpose of minutes of a meeting is:

1 point

A) to make sure majority rules

B) to summarize what happened at a meeting

C) to insert names of important people

D) to record, word for word, the discussion

Clear selection

22) Which of the following could be a preliminary part of a formal report?

1 point

A) appendix

B) table of contents

C) bibliography

D) synopsis

Clear selection

23) To use webbing or clustering techniques:

1 point

A) begin by drawing a circle in the center and writing the topic in the center of the circle

B) begin by making dots around the outside of the paper for each idea

C) begin by making a word list of ideas

D) begin by drawing lines down the left-hand side of the paper

Clear selection

24) During the editing stage, what should a writer do?

1 point

A) Make sure opening and closing paragraphs are effective.

B) Read the draft backwards.

C) Check for sentence variety.

D) Make sure every sentence is punctuated correctly.

Clear selection

25) When planning a message and you put yourself in the place of the receiver, you are practicing:

1 point

A) commonality

B) faithfulness

C) goodwill

D) empathy

Clear selection

26) What is the objective of a message that asks for information about a product?

1 point

A) to inform

B) to request

C) to persuade

D) to record

Clear selection

27) Sending a follow-up letter after an interview shows that you

1 point

A) are eager to please.

B) are interested in the position and eager to hear a decision.

C) remember what you said during the interview.

D) know you are going to get the job.

Clear selection

28) Business letters are normally keyed in a Times New Roman font with a point size of

1 point

A) 14

B) 10

C) 8

D) 12

Clear selection

29) What is the advantage of collecting first-hand data?

1 point

A) data can be gathered economically and efficiently

B) return rates for online and mailed surveys are typically over 90 percent

C) respondents can be relied on to respond openly and truthfully to anonymous surveys

D) those who respond to online surveys exactly represent the overall population

Clear selection

30) Which of the following is a receiver-oriented statement?

1 point

A) I grant your request for vacation the week of August 14th.

B) We make every effort to serve our clients efficiently and at their convenience.

C) Our company works hard to meet the needs of our customers.

D) As our guest, you will receive the attention that you deserve.

Clear selection

31) What type of graphic materials are usually included when developing a presentation?

1 point

A) use of materials without citing them from printed or written sources

B) use of handwritten graphics for emphasis

C) handouts which are more important if they are longer and more complex

D) flip charts, PowerPoint slides, posters, and charts

Clear selection

32) Since directions describe an object, they should be written so that the reader

1 point

A) can ignore the introduction to the directions.

B) can read only the conclusion.

C) gets a general idea of how it works eventually.

D) understands the purpose from the clear, specific title.

Clear selection

33) When the sender and receiver summarize, they may restate the discussion which means a statement

1 point

A) that they need to shake hands and start the conversation.

B) that they need to discuss the agreement.

C) to signal the conversation is about to begin.

D) of what they have agreed to.

Clear selection

34) A drawing or image that is available from various Websites, collections, or word processing programs and is saved electronically is called

1 point

A) a free graphic.

B) a figure.

C) a free visual aid.

D) clip art.

Clear selection

35) Readability of materials can be improved by revising based on readability indexes such as the

1 point

A) comprehension method you use as you read.

B) Fog Index and the Flesch-Index.

C) index at the back of your textbook.

D) notes you take on index cards.

Clear selection

36) A reference to a graphic in a document

1 point

A) should be placed in an appendix.

B) should come after the graphic.

C) is optional.

D) should come before the graphic.

Clear selection

37) Sets of directions combined with explanations, descriptions, and definitions are

1 point

A) Manuals

B) Inventories

C) White papers

D) Instructions

Clear selection

38) The way in which speakers produce and join sounds is referred to as

1 point

A) Dialect

B) Pitch

C) Articulation

D) Phonation

Clear selection

39) Regarding paragraph length, the best approach for business messages is to

1 point

A) Aim for an average paragraph length of 200 words

B) Keep paragraphs short

C) Make most of your paragraphs one sentence in length

D) Make most of your paragraphs long since that is standard practice in business writing

Clear selection

40) Why is consistent use of colors, fonts, size, and other design elements important in presentations?

1 point

A) Consistency is not important

in fact, it is a sign of a dull presentation.

B) Consistency simplifies the viewing and listening process for your audience and enables them to pay closer attention to your message rather than spending time trying to figure out your visuals.

C) Consistency shows that you are a team player who can follow instructions.

D) Consistency shows that you are a smart businessperson who doesn’t waste time on trivial details.

Clear selection

41) A chart which shows a cumulative effect, all lines add up to the top line is called a:

1 point

A) surface chart or area chart

B) scattergram

C) pie chart

D) flow chart or organization chart

Clear selection

42) When reading instructions for a task:

1 point

A) skim the steps quickly and begin the task

B) spot read the steps

C) read all the steps before beginning the task

D) realize all steps are always in a logical order

Clear selection

43) Documents may contain facts and opinions. One method to determine which is which is to:

1 point

A) look at the positives which are always the facts

B) consider the source of the information

C) telephone a friend and ask him or her

D) realize that if it is on the Internet, it must be fact

Clear selection

44) The first time you proofread a document, what should you look for?

1 point

A) spelling errors

B) general content errors

C) grammatical errors

D) typographical errors

Clear selection

45) Which of the following terms is obsolete?

1 point

A) please

B) thank you for

C) under separate cover

D) recommend

Clear selection

46) The correct possessive case noun is in which sentence below?

1 point

A) Ask him about the customers accounts.

B) Womens’ clothes are changing.

C) Yesterdays’ mail was late.

D) My assistant’s desk and chairs were painted.

Clear selection

47) Which sentence is correct?

1 point

A) The ball hit the window. And the glass shattered everywhere.

B) The ball hit the window, the glass shattered everywhere.

C) The ball hit the window, and the glass shattered everywhere.

D) The ball hit the window: the glass shattered everywhere.

Clear selection

48) Which of the following is not a correct use of a dash?

1 point

A) When a parenthetical remark consists of an abrupt change in thought.

B) To show emphasis on appositives

C) When appositives contain commas

D) To introduce explanatory materials that could have been left out

Clear selection

49) The sentence is the core of all communication and is arranged into subject and predicate. Which of the following is not a sentence?

1 point

A) Verbal and nonverbal.

B) John writes articles.

C) The chair behind the girl is vacant.

D) Ms. Leonard is my friend.

Clear selection

50) In which of the following is the subject a personal pronoun?

1 point

A) The students invited themselves to the seminar.

B) More of the employees prefer fringe benefits.

C) Alex drove to the convention.

D) They decided to work on the holiday.

Clear selection

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