Stakeholder management

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1. The product of your project is a human resource application that will help the company with hiring and onboarding new employees. The team will be working on requirements affecting the needs of some of the stakeholders throughout the project. The requirements of other stakeholders will only come into play during a small part of toward the end of the project. When do stakeholders have the most influence on a project? *

1 point

A. At the beginning of the project

B. In the middle of the project

C. At the end of the project

D. Throughout the project

2. The project has been going well, except for the number of changes being made. The product of the project is being installed into seven different departments within the company and will greatly improve departmental performance when operational. The team has selected the appropriate processes for use on the project. The project manager is a technical expert and has been trained in communications and managing people. Which of the following is the most likely cause of the project changes? *

1 point

A. The project manager was not trained in understanding the company environment.

B. The project should have more management oversight since it will result in such great benefits to the company.

C. The project should have used more of the project management processes.

D. Some stakeholders were not identified

3. You have been tentatively assigned to a project that has not yet received final approval. Several stakeholders who will likely be involved or impacted by the project have already been identified. Stakeholders can be identified during which project management process groups? *

1 point

A. Initiating, planning, executing, and monitoring and controlling

B. Initiating and planning

C. Planning and monitoring and controlling

D. Monitoring and controlling and closing

4. A particular stakeholder has a reputation for requesting many changes on projects. You’ll be working with this stakeholder, as you've just been assigned as project manager of a project with which he'll also be involved. The newly approved project will create a website that has a couple of features the stakeholder s clients will use. However, the clients in this business unit will use the site only occasionally. What is the best approach you can take at the beginning of the project to manage this situation? *

1 point

A. Say no to the stakeholder a few times to dissuade him from submitting more changes.

B. Get the stakeholder involved in the project as early as possible.

C. Talk to the stakeholder s manager to find ways of directing the stakeholder s activities to another project.

D. Ask that the stakeholder be changed to one who will better represent those using the core functionality of the new website.

5. Which of the following statements best describes how stakeholders are involved on a project? *

1 point

A. They help to determine the project schedule, deliverables, and requirements.

B. They help to determine the project constraints and product deliverables.

C. They help to determine the resource needs and resource constraints on the project.

D. They approve the project charter, help provide assumptions, and create the management plans.

6. You know that some groups within your organization are going to provide input to requirements that may impact your ability to develop a realistic schedule. Managing stakeholder expectations is always important, but achieving stakeholder satisfaction will be more critical with some groups than with others. All the following are parts of the teams stakeholder management effort except: *

1 point

A. Determining stakeholders’ needs

B. Identifying stakeholders

C. Giving stakeholders added value

D. Managing stakeholders’ expectations

7. You are managing a project to develop an organizations new website. The site will be highly complex and interactive, and neither your project team nor the client has much experience with this type of website development.The timeline is extremely aggressive. Any delay will be costly for both your firm and the client. You and the project sponsor have achieved agreement and sign-off on both the project charter and the project management plan. Client personnel have been kept fully informed of the projects progress through status reports and regular meetings. The project is on schedule and within budget, and a final perfunctory review has been scheduled.Suddenly you hear that the entire effort may be cancelled because the product being developed is totally unacceptable. What is the most likely cause of this situation? *

1 point

A. A key stakeholder was not adequately engaged in the project.

B. The project charter and project management plan were not thoroughly explained to or adequately reviewed by the client.

C. Communications arrangements were inadequate and did not provide the required information to interested parties.

D. The project sponsor failed to provide adequate support for the project.

8. A project manager wants to more extensively involve the stakeholders on the project. The project team is colocated, so face-to-face communication with these stakeholders is usually possible, although not all external stakeholders are available to meet in person. Which of the following would be the best way for the project manager to involve the stakeholders more extensively? *

1 point

A. Have the stakeholders periodically review the list of project requirements.

B. Invite the stakeholders to attend project status meetings.

C. Send status reports to the stakeholders.

D. Update the stakeholders on the status of all project changes.

9. You are working on a project that requires the use of a stakeholder engagement assessment matrix. This tool can be used to identify: *

1 point

A. Additional stakeholders

B. Variances from anticipated stakeholder involvement

C. Key relationships between stakeholders

D. Skill levels of stakeholders

10. A primary goal of your project is to decrease the amount of time it takes for service technicians to help customers resolve issues via an online chat function. The current process includes correctly verifying client authentication information, assessing the problem, and then solving it. The team thinks a technical fix is needed to improve the chat functionality to support the goal of decreasing the time required to resolve customer problems. The customer service representatives think the process is at fault. A few team members have also expressed concern that the customer service representatives are interfering with their work by trying to take on a larger role than is appropriate for the project. The tension among stakeholders is escalating, and leadership is concerned. There has been discussion about who should assign roles for the project. The role of each stakeholder is determined by: *

1 point

A. The stakeholder and the sponsor

B. The project manager and the sponsor

C. The team and the project manager

D. The project manager and the stakeholder

11. You are managing a project to update an existing payroll application. You have identified and analyzed your stakeholders and taken measures to ensure positive stakeholder engagement and to ensure that requirements will meet project objectives. The stakeholder register has been an important part of much of this effort. What is a stakeholder register? *

1 point

A. A process of systematically gathering and analyzing quantitative and qualitative information to determine whose interests must be taken into account throughout the project

B. A project document containing assessment and classification information regarding identified stakeholders

C. An approach to increase the support and minimize negative impacts of stakeholders

D. A table that links requirements to project objectives

12. The team is working on the development of a new product that is designed to appeal to individuals of all ages throughout the world. Because of the diversity of the stakeholder base, the team has decided to group stakeholders by category, in order to plan effective stakeholder engagement strategies. Which of the following tools will be most beneficial in this effort? *

1 point

A. Resource breakdown structure, prioritization, multicriteria decision analysis

B. Salience model, traceability matrix, prioritization

C. Power/interest grid, stakeholder cube, salience model

D. Benefits management plan, focus group, power/interest grid

13. The project manager is trying to recall a stakeholders preferred communication method. Where can she find that information? *

1 point

A. RACI chart

B. Stakeholder engagement assessment matrix

C. Stakeholder engagement plan

D. Resource management plan

14. You are planning a project to develop a website for a large medical center. The site will be used by patients, medical professionals, support staff, and insurance company representatives. Which tools will best help you determine the current attitudes of stakeholders toward the project and the level of engagement you will need from each of these groups? *

1 point

A. Stakeholder register and stakeholder engagement assessment matrix

B. Trend analysis and requirements traceability matrix

C. Data analysis and resource management plan

D. Assumption and constraint analysis

15. The key objective of stakeholder management is: *

1 point

A. Communication

B. Coordination

C. Satisfaction

D. Relationships

16. As project manager, you are unable to allocate as much time as you would like to interact with your stakeholders. Which of the following stakeholders will you make it a priority to get to know? *

1 point

A. The stakeholder who is an expert on the product of the project, but is not interested in implementing it in his department

B. The manager of the department that will use the product of the project, who is known to be resistant to change

C. The project sponsor, with whom you have successfully worked on many projects

D. The department employee who is unfamiliar with the product of the project, but open to the positive impacts he believes the product will have on his work environment

17. A stakeholder’s belief about or mental picture of the future is a(n): *

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A. Requirement

B. Heuristic

C. Expectation

D. Constraint

18. The degree to which a particular stakeholder may be able to positively or negatively affect a project is their: *

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A. Level of engagement

B. Level of interest

C. Level of commitment

D. Level of influence

19. In an effort to identify stakeholders who may be affected by your project, you’re looking over the organizational structure of your client’s company. As you identify stakeholders on the organizational chart, you request meetings with each stakeholder. You’ll document the information you learn about each stakeholder in the stakeholder register. This register can then be used as an input to which of the following processes? *

1 point

A. Plan Risk Management and Collect Requirements

B. Perform Integrated Change Control and Plan Communications Management

C. Plan Quality Management and Manage Quality

D. Identify Risks and Develop Project Charter

20. A project manager on a multinational website implementation project is at a party and talks to friends who will be heavy users of this new website when the project is complete and the site is rolled out. They describe some annoying aspects of the current website. The project manager takes this feedback to the sponsor, and encourages design and scope changes. Which of the following best describes what the project manager has done? *

1 point

A. Scope validation

B. Integrated change control

C. Stakeholder analysis

D. Scope planning

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