Please complete the below form for the customer experience team to review.

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Customer Experience will review the form on a regular basis & will receive email updates when this has been completed. We will update you on the outcome.
If we need to call you to discuss the below issue, we will message to arrange a call with you, so please do not MS Teams call us to discuss them.

All calls will be made in within 48 hours, so please rate the urgency fairly in order for us to prioritise around our other work commitments accordingly.

Your Full Name? *

Name Of Nursery Setting *

Contact Name? *

Contact Number/Email *

Is this the manager or the learner? *

Manager

Learner

What is the nature of the query?

Potential Withdrawal

Engagement

Other:

Clear selection

Please explain what the issue is? (please include names of learners, & relevant information in order for CX to contact) *

What steps have you taken to try resolve this issue? (contact attempt, raised with nursery manager, raised with your RTM etc.) *

How urgent is this? *

High (Needs to be called within 8 working hours by Richelle/Rosie)

Medium (Important, but the call doesn't need to come from management)

Low (Can wait, can be called within the next 48 hours)

Submit

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