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Aurora Consulting Group Survey
Anonymous Client Feedback Survey Dec 2020
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What services does our firm provide for you and/or your business?
Monthly or Quarterly Bookkeeping
Training
Business Management Consulting
Business Tax Preparation
Individual Tax Preparation
Tax Planning
Payroll Services
Accounting Services
Other:
How would you rate the quality and accuracy of our services?
Excellent quality
Adequate
Needs improvement
Other:
Clear selection
How would you rate the value you receive for the price of our services?
Smokin' deal
Reasonably priced
Highway Robbery
Other:
Clear selection
Are our services performed in a timely manner?
Work is done before expected
Work is done right on time
I have to wait longer than I would like
Other:
Clear selection
How likely are you to recommend our firm to others?
Very likely
I'm not sure
Not at this time
Other:
Clear selection
Do you receive adequate communication from our firm?
Yes
No
Other:
Clear selection
What words below would describe the communication you receive from our firm?
Valuable
Effective
Timely
Specific
General
Irrelevant
Delayed
Concise
Well-informed
Boring
Confusing
Other:
Do you think it is important for clients to actively and continuously communicate with their accountant throughout the year?
Yes, I contact my accountant before I make major financial decisions just to talk it out
Maybe, I don't always call my accountant if I can figure it out by myself
No, it is my accountants job to read my mind and anticipate all of my needs
No, it will be too expensive to call my accountant
Yes, but my accountant is too difficult to reach
Other:
Clear selection
Overall how satisfied are you with our firm?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Other:
Clear selection
What keeps you up at night? Are there area's we might be of service?
Your answer
Please give us any additional feedback or reasoning for your answers above.
Your answer
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