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Immigrant Welcome Centre Website Survey for Partners
Thank you for providing us feedback about our current website! Your feedback is valuable and will help guide our redesign.
This survey should take about 10 minutes to complete.
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* Indicates required question
1. How often do you visit our website? (
www.immigrantwelcome.ca
)
*
Often (multiple times a month)
Sometimes (a few times a year)
Rarely (once a year or less)
Never
2. Please rate the following features on our website. If you have never visited our website, please take a few minutes to visit
www.immigrantwelcome.ca
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I like the look of the website
I can find what I need on the website
The information I find meets my needs
I am able to find a way to reach staff through the website
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I like the look of the website
I can find what I need on the website
The information I find meets my needs
I am able to find a way to reach staff through the website
3. If you visited our site in the past year, what were you looking for? (Please check all that apply.)
Help with an immigration problem or question
Make an appointment with a settlement worker or staff
Learn about our English classes
Learn about employment counselling/help finding a job
Event or program information
Make a donation
Information or resources to learn more about immigration and diversity
To learn what IWC does in my community
Other:
4. Is it easy to find what you are looking for?
Yes
No
Sometimes
Clear selection
5. If you are able to find what you need, is the information valuable? (Did it meet your needs?)
Yes
No
Sometimes
Clear selection
6. If you are NOT able to find what you are looking for, please tell us why.
The headings were not clear - I did not know where to go
There were too many pages to search through (too many clicks to make)
A link did not work
The information was outdated
The information I was looking for was not where I expected to find it
Other:
Clear selection
7. Did visiting our website lead you to take any actions?
Yes, I called the office
Yes, I emailed staff
No, I found what I was looking for
No, I chose not to take any further action
Other:
Clear selection
8. What is missing from our website? (What else would you like to see?)
*
Your answer
9. If you wanted to make an appointment with our staff or sign up for a program or workshop, what method are you most comfortable with?
*
By phone (call the office)
By email
By chat (text us through the website)
Online registration (on the website)
By video call (e.g. Zoom)
10. What device do you (or would you) usually use to view our website?
*
Desktop or laptop
Tablet
Phone
11. May we contact you by email if we have any follow up questions?
*
Yes
No
If yes, please provide us with your name AND email address:
Your answer
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