Volunteer Annual Competency Test

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Full Name (First, Middle Initial, Last) *

Today's Date *

YYYY

Volunteer Badge Expiration Date

(skip if your badge does not have an expiration date)

If your badge is expired or will soon expire, your name will be added to the badge renewal list and we will contact you when your badge is ready.

YYYY

Where do you volunteer? *

Charleston Division (University Hospital, ART, SJCH, Charleston Clinics, Orangeburg)

Lancaster Division (Lancaster & Chester)

Florence Division (Florence, Marion, Black River)

Midlands Division (Providence, Providence North East, Kershaw, Kershaw Hospice)

OSHA and Infection Control

Which are ways to prevent a bloodborne pathogen infection? *

5 points

Prevention, PPE and use of safety devices/engineering controls

Hepatitis B Vaccine

All of the Above

You can find MUSC's Exposure Control Plan in which of the following manuals? *

5 points

Infection Control Manual

MUSC Medical Center Policy Manual

Medical Center Human Resources Manual

MUSC Occupational Safety and Health Manual

Reporting of a blood borne pathogen exposure should be done: *

5 points

Within 4 hours

Immediately

Within 24 hours

By the end of your shift

For which of the following diseases is there a vaccine available? *

5 points

Hepatitis B

Hepatitis C

HIV

All of the Above

MUSC is required to have PPE readily available. *

5 points

True

False

Which of the following should be placed in a biohazard linen container? *

5 points

All used linen

Linen that has no visible contamination from a patient's bed

Only visibly contaminated linen

Clean linen

When is hand hygiene using soap and water necessary over alcohol-based hand rubs? *

5 points

When hands have dirt or other material on them that you can see

If the patient has C–Diff

Every time you take off dirty gloves and put on clean gloves

All of the Above

Hand washing is the most effective way of preventing the spread of disease. *

5 points

True

False

Volunteers are required to have a TB screening as a part of the Employee Health onboarding. *

5 points

True

False

Confidentiality

Which of the following is an example of protected health information (PHI)? *

5 points

Name, date of birth, and social security number

Admission, discharge, and service dates

MRN (medical record number)

All of the Above

The patient is not allowed to see the information in his or her medical record. *

5 points

True

False

Patients have the right to refuse observation by anyone who is not directly responsible for their care. *

5 points

True

False

A patient's record may: *

5 points

Never be removed from the premises

Be removed if you want to review it after hours

Be removed if you want to add Progress Notes

Be removed if you lock it in your car

Volunteers can give out patient information to: *

5 points

Friends or neighbors

Patient's family members

Healthcare workers

No one

Sensitivity Training: Weight Bias

Stigmatizing attitudes toward obese individuals usually emerge when people believe that excess weight is controllable and is a problem of lack of personal responsibility. *

5 points

True

False

Fire & Life Safety/Disaster & Emergency Policies

The MUSC 4-Step Fire Plan (RACE) is as follows: Rescue-Assist anyone in immediate danger and get them to safety. Alarm-Activate the fire alarm and contact fire safety. Contain-Close all doors and windows on your way out of the area. Extinguish-Only attempt to fight the fire if it is small and you have the proper equipment. *

5 points

True

False

Items may be stored in corridors only if they remain on one side. *

5 points

True

False

Doors may be wedged open with rubber doorstops because they will melt in a fire. *

5 points

True

False

Volunteers are not expected to report during weather emergencies (code green). *

5 points

True

False

Medical Center Security/National Patient Safety Goals

Which of the following should you do if you receive a telephone bomb threat? *

5 points

Have someone call Security/Public Safety immediately

Keep the caller on the phone

Pay attention and remember: caller's voice, caller's accent, background noise, etc.

All of the Above

For Lost and Found items you should contact: *

5 points

Maintenance

Information Desk

Admissions

Security Desk

Specific division phone numbers to call for security, fire, risk management, compliance, employee health, BATT, interpreters and the operator can be found on page 35 and 36 of the Annual Review Book. *

10 points

True

False

Which of the following is an example of a security incident that should be reported to the security officer on duty? *

5 points

Loss or theft of property

Injuries to staff caused by patients during assessment and treatment activities

Criminal activities

All of the Above

You should wear an identification badge ______________. *

5 points

Only when entering and leaving the hospital

In public areas of the hospital

The entire time you are volunteering

None of the above

What safety measure is appropriate for reducing patient falls in an organization? *

5 points

Using restraints to decrease the number of falls

Educating patients and families about the risk of falls and when to call for help

Assessing a patient's risk for falls at discharge

Criminal activities

MUSC Excellence

An example of following the MUSC Standards of Behavior is the 10/5 rule. *

5 points

True

False

AIDET is a tool to communicate with people who are often nervous or anxious. *

5 points

True

False

Cultural Competency

Cultural competence refers to providing care with respect to: *

5 points

Income level

A person's beliefs and values

Educational background

Insurance provider

One way to achieve cultural competence is: *

5 points

to assume that all MUSC patients speak fluent English

to recruit, retain and promote a culturally diverse staff and leadership

to use family members and friends as interpreters

All of the Above

When an interpreter is needed, you may: *

5 points

ask a staff member who knows a little bit of Spanish to interpret for you

call for an MUSC certified interpreter

use family members, friends, or other visitors as interpreters

Learning more about the culture of our patients will help us to communicate better. *

5 points

True

False

Beliefs will not influence a person's feelings about illness. *

5 points

True

False

Gestures and facial expressions are not part of communication. *

5 points

True

False

Quality and Customer Service

Healthcare consumers determine value of a service by factoring ___________________. *

5 points

Cost of a service

Safety measures taken

Quality

All of the Above

Report cards only show the areas where improvement is needed. *

5 points

True

False

Both technical and interpersonal skills are vital to doing your job effectively. *

5 points

True

False

MUSC Stroke Program & BAT Team

The BAT (Brain Attack Team) includes a: *

5 points

NSICU Charge RN

Neuro-Intensivist

Stroke Neurologist

All of the Above

If you are inside the hospital and witness someone with the symptoms of a stroke you should ignore it. *

5 points

True

False

B.E. F.A.S.T. stands for Balance, Eyes, Face, Arm, Speech and Time. *

5 points

True

False

Stroke is defined as a blockage or rupture of an artery or blood vessel that interrupts blood flow to an area of the brain. *

5 points

True

False

Heart Attack Care

MUSC Chest Pain Center is nationally accredited by the Society of Chest Pain Centers.

5 points

True

False

Clear selection

Tuberculosis Screening (Self-Evaluation)

It is required we ask our volunteers annually regarding TB symptoms.

Tuberculosis is an infectious disease caused by the bacteria Mycobacterium tuberculosis. Person-to-person transmission occurs when an individual inhales airborne bacteria expelled by the coughing of a person who is sick with active pulmonary tuberculosis disease. When an individual inhales airborne Mycobacterium tuberculosis bacteria, the bacteria initially multiply, but most people with a healthy immune system are able to contain the initial infection by walling off the bacteria in granulomas. People who have effectively contained the initial infection have LATENT TUBERCULOSIS INFECTION (LTBI). People with LTBI are not sick from TB (no TB symptoms), are not contagious to others, and usually have a normal chest X-ray. Typical symptoms of active tuberculosis disease are cough, fevers, night sweats, and fatigue. People with active tuberculosis disease are considered sick (about 10% die), and can be infectious to other people. Because TB is spread through the air, the healthcare system and healthcare personnel have responsibilities for preventing transmission of the bacteria. For you, this means knowing whether you have LTBI, and if you have LTBI, taking a course of preventive antibiotics to help ensure that you do not become sick with active tuberculosis disease and you do not transmit TB to other people.

Check any symptoms below that YOU are currently experiencing that are either unexplained or not associated with another diagnosed condition.

Chronic cough for over 3 weeks

Coughing up blood or sputum

Unexplained shortness of breath

Unexplained loss of appetite

Weight loss without dieting (over 8-Ibs.)

Night sweats (unexplained/not due to menopause)

Persistent low grade fever ( > 100.0 F)

Chronic pain in chest

Severe fatigue for over 3 weeks

None of the above

Required

My signature (first, middle initial, and last name) indicates that I have read, understand, and will abide by the Code of Conduct. *

0 points

My signature (first, middle initial, and last name) certifies that I attest that I have reviewed this information and answered these questions to the best of my ability. *

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